Testimonial

October 2020
Couldn’t be happier with the service, pricing and turnaround time. This place is top-notch.

October 2020

Hi- High Grade Watch gets all gold stars from me!!! I had water damage in my Rolex, which could have resulted in major irreparable damage and value. I called High Grade Watch and got an immediate response to bring my Rolex in immediately and they were about to close, but stayed for me. Took the time to take it apart while I was present to see what we were looking at. I was told it could be repaired and quoted me a fair and reasonable cost, unlike the last 3 place I asked which would have been 3x the amount. Hutch explained to me in detail everything he needed to do and the timeline, which was only a couple of days. It was complete before that and when I went to pick it up, he took the time to do a water test in front of me and let me see visually how it was working. He did let me know it needed a maintenance when I could get that done and I ended up taking it in for that service as well. Once again, completed in the timeline I was given and a thorough explanation of what was done. Very reasonable cost as well! I have been very happy with how my Rolex is performing and have no doubt Hutch is extremely skilled with such a valuable timepiece you want to last forever. To summarize the experience it would be: • friendly and personable • highly skilled and knowledgeable • completes repair in timely manner or sooner • shows absolute pride in what they do • always responsive to your questions and explanations • the very most reasonable pricing I have found • trustworthy * I would recommend Hutch and team at High Grade Watch to ANYONE- Make this place your first and last choice!!! Thank you Hutch and staff so much!! ~ Wendy

October 2020

Took my old Rolex there to get serviced, Hutch was more than professional in taking care of my watch.

October 2020

I came in and brought my Breitling Watch and they did more then a good job, the watch looks newer then when I got it and they sized it perfectly to my wrist. Definitely one of the best spots in the metroplex and I will definitely be coming back again
 

October 2020

I have two very old and priceless watches. I would go no where else. If you want excellence in service of Rolex watches, look no further.

 


October 2020
Harry pleasant/efficiently scheduled the work needed..then Hutch ably cleaned/serviced my Baume & Mercier..returned it looking new. No need to look elsewhere.

October 2020
I took my 20 year old Ladies Datejust Rolex in to be serviced and repaired. My watch is in “mint” condition per Harry. That is because I have been really careful to take care of it, so I did a lot of reasearch on where to take it. I had not ever had it serviced (yes, I knew I was supposed to) and the stem was loose and would no longer allow me to wind it. After reading all of the fabulous reviews, I felt good about taking it here. I was not disappointed. Harry helped me with dropping off and picking up my watch and was very helpful. When I took it in, they immediately took it back and opened it so they could determine what needed to be done while I waited. It had a couple of broken parts and of course, needed to be serviced. I want to say thank you to everyone including Master Watch Maker Hutch and Jonathan who I understand worked on my watch. They also did a light polish, and it looks great, all Rolex emblems still in tact, etc. They told me it would take about two weeks, but got a call in just one week that it was ready! I also would like to say Harry was very professional and when I picked it up, he took time to be sure I knew how to properly wind the watch. So after 20 years, I appreciated the refresher course. I highly recommend them!!!
 

October 2020

Excellent Patek and Baume service by a master watchmaker, Hutch.

October 2020
Restoration on ‘80s Rolex Date Just. Excellent service & support from Hutch & his team! Highly recommended!

Fabia Alencar

October 2020
I recently moved and was looking for a watch maintenance service nearby. I found HGWR through Google and decided to try it due to their great review. I went there on a Saturday afternoon, 20 min before closing and without calling in advance. I didn’t expect the work to be done on the same day. I was very welcomed by the polite, efficient and professional team. They explained the service to be done, the price and, to my surprise, told me to wait a few minutes so we can complete the work! Definitely is the place to go if you need your watches to be taken care of!

October 2020

This is my first experience with High Grade Watch and I’m extremely happy with everything. I wanted a mother-of-pearl dial on my Rolex Datejust and Hutch had the perfect dial, direct from Rolex in Switzerland. He also cleaned and polished the watch, band, case, diamonds and it is beautiful! Harry was friendly and knowledgeable and my watch was ready in just a few days. Highly recommend and I’ll always use High Grade Watch in the future!

Miles Rickman

 October 2020
The employees at High Grade Watch repair are top notch! They go
above and beyond for their customers and i highly recommend them for anything pertaining to your timepiece.
 
 

October 2020
Hutch and his team did a great job repairing my Rolex. Everyone is so kind and professional. They are the best watch repair business in town! I highly recommend without any reservation.

October 2020

What a nice find! Being new to the area a year or so ago I found them on a search and they took great care of my wife’s Omega Seamaster. At the time, they mentioned that they could service my Breitling Emergency so when it needed a battery, I brought it to them. I’ve had that watch since 2003 and had been sending it to Connecticut for service. Between the shipping insurance and the price alone, they saved me around $175 and the watch looked exactly the same as when it returned from Breitling; which is to say brand new…The other difference? 3 days versus over a month without my watch. This is the only place I’ll trust with our jewelry or watches. They’ve earned my business in perpetuity. Don’t bother looking for anywhere else to take your watch or jewelry.
October 2020
Brought in a Rolex that hadn’t been worn in over 15 years and my Tag Heuer. Found these guys via an online search with excellent reviews and I am happy to report that I also found that they do deserve 5 stars. I drove the distance even though had closer options to my home. Pricing and service was also better. Highly recommend.

October 2020

I would give them 10 STARS if possible! I brought my vintage Rolex 5513 Submariner in to have the stem fixed as well as have it serviced. They did a phenomenal job in a timely fashion. When I got home, I deeply scratched the acrylic crystal in 6 places in less than an hour of picking it up. I called and asked about replacing the acrylic and I was told to come by so they could take a look. I thought for sure it would have to be replaced. When I got there, they took the watch inside for what I thought was going to be the estimate and to my surprise he polished the scratches out. Amazing but not only that, when I asked how much, I was told the service was free of charge because I was their customer! I know other places that would have surely charged me and replaced the crystal… High Grade Watch Repair will be servicing all of my watches from now on. I am a customer for life.

October 2020
Extraordinary watch repair service. I received a battery replacement for my Omega Seamaster within the hour of closing. I was extremely pleased with the quality and speed of service provided by High Grade Watch Inc. I didn’t have to ship my watch for repairs and wait weeks. Being from out of town, I researched and was pleasantly surprised when finding the five star professional watch repair company that provides in-house services. I arrived just before closing time and they kindly accommodate me and had my watch ready before closing. Now I’m back in business with my Omega timepiece. Many thanks! Holly A Eaton

August 2020
Great service with my Rolex and wife’s Michelle watch. Hutch and Harry were great. Highly recommend for all fine watch repairs and service!

Maggie Broussard

August 2020
Hutch was an excellent professional to deal with. Great service, and so glad to have found this excellent small business shop. They repaired our watches when others gave us the run around. We’ll be back…. Thank you.

Ellen Dittman

August 2020

I was very happy with the work done on my Rolex and band. Master watch maker Hutch and Jonathan were professional. Social distancing and masking was quite appropriate. And my watch looks and runs great for very reasonable prices. Thanks guys!


Hasan Ahmad

August 2020
They did a watch readjustment for me and did not make me wait at all and very very quick with the repair. Customer service was very good, and they do all types of watches not just high end. Highly recommend for all your watch needs!!!!
August 2020
I have been taking my watches to High Grade for years. Before they moved locations. It started as I bought a used Rolex I wanted to be completely serviced. Rolex was going to charge an exorbanant amount and it was going to take at least a month or two. I started doing research which is how I found High End. Hutch is their master watchmaker and to say that is an understatement. This is a complete craft that requires skill. If the there are Sommelliers then Hutch is a Master Sommelier. They are seriously hard to find. Of course they did great job on that watch.

My wife then “bought” me a used Breitling Navitimer for my birthday years ago. Only problem is it did not work or have a band. Very sweet gift but I was in a bind. I thought there was no way he was going to be able to get that watch back to working like new. Hutch did. My father recently passed away and my mother gave me his Presidential before the funeral service. Could be one of the most important things to me I own. I trusted no one else than High Grade for the job. Harry helped me out and he is very cool. Super nice and shoots you straight. He said it would be a few weeks to service the watch and he could see my disappointment. I told him it was no big deal I was just excited to get it back with all that has gone on. I had it back in three days. The watch is now working beautifully and it looks brand new. Now that I think about it even if you do not need your watched fixed paying them to clean your watch like they do is worth the money. I will be a customer for life.

 

Tristan Mosher

August 2020

I called High Grade Watch Repair to add a diamond bezel to my Rolex Date Just. On my first encounter with High Grade Watch I was very pleased with the high level of professionalism and quality. I waited in the lobby and had the upgrade done in about an hour. I am very satisfied and will be bringing my other Rolex in for servicing. Harry is top-notch!
August 2020
High Grade Watch is the best watch/jewelry repair in the Dallas area! I have been going here for many years and have never been disappointed in their work. I would trust them with any piece of jewelry, antique or modern.

Susan Worthington

August 2020
This place did a phenomenal job on my Rolex watch. It is 35 years old and now looks brand new. It works like a new watch. I will always use High Grade Watch Company for cleaning and servicing my Rolex. If you value your fine Swiss watch, please give them a call.

Raul Aldrey

August 2020
Very professional and friendly staff. Great service and super fast turnaround

Paula Rosselet

August 2020

Last year, my 38-year old Rolex had a cracked crystal & the stem was broken. High Grade Watch Repair was suggested by my sister (who had used them for her Movado watch) and they did a wonderful job restoring my Rolex. The price was very reasonable and the work was done in a timely manner. Just a few days ago, my watch began to lose significant time, for the first time ever. I returned to this business & Harry helped out again. They actually fixed my Rolex while I waited and it’s running perfectly again. Because it’s an old watch, I’m very selective about where I have it serviced. High Grade Watch Repair personnel are knowledgeable, professional, and reasonably priced. I will continue to use them in the future and would highly recommend their services.

August 2020

Used HGWR to service my Ball watch. They were very professional and did an awesome job,

Kyle Mabe

August 2020

I needed to find a quality servicer for my swiss watches and I found it today! Friendly, professional and respectful. Advised me on care of one of my watches that I was not aware of. Try them out if you want to support small business.

August 2020

Very professional and very knowledgeable about Rolex. Watch came back from repair like new. Would highly recommend for any Rolex repair. For sure 5 stars. Not very many businesses still exist that pay this much attention to every detail.

August 2020

I have to say that between Harry and Hutch, you could not ask for better service or responsiveness. Their work is quality and I will always take my watches or jewelry to them for repair.
 

August 2020
Took my vintage Rolex Submariner here in order to get the bracelet adjust as well as a light polish of the bracelet. Very knowledgeable and respectful in regards to preserving value and proper handling of vintage timepieces. I also had some repairs done on my vintage Tag and Brightling watches. Very quick turnaround on everything with good communication. Highly recommended!

kbienvenu65

 August 2020
I took my Cartier tank watch here to have them polish it and they did a great job!! Fast, knowledgeable and just all around excellent service. I’ll use them for all my watch needs!

Stephen Ashford

August 2020

Very knowledgeable and helpful. Good fast turnaround time often while you wait. Work is high quality and reasonably priced

August 2020

My ROLEX looks brand new. Every once in a while you find a company that does everything right. This company gives great value without compromising on the quality of the work. My watch is working perfect and it looks just like when I bought it 27 years ago. The staff is extremely polite, competent and provide outstanding customer service. Thank you so much.

August 2020

These guys are good. My Tissot, Tags and wife’s watches all get serviced here. Excellent service.

August 2020

What a gem of a place. I was looking for a place to put links on my watch and placed a call to get information on services. They were very professional, customer service oriented and carefully explained what was going on with my time piece. Not to mention the pricing was beyond fair. I will definitely be back.

Scott Gardner

August 2020
Having now had two separate experiences with High Grade Watch Repair, I’m sold on them being a 5 Star business. Regardless of the watch brand you bring to them for repair, battery replacement, or band adjustment, you always feel that your watch leaves HG feeling like your watch is the highest of grade or brand. Customer Service is first rate and priced very competitively. Strongly recommend them for your watch repair needs. Tell Harry hello, what you need him to do then turn him loose to get it done.

Kathleen Magruder

 August 2020
Great job on my Ebel repairs! I came to High Grade after making the mistake of going to a “quick fix” shop. I’ve had Ebel watches for 30+ years and it was important to me that they be handled well. I got what I was after! Not only were the watches repaired but I was provided good coaching on how to make sure they live and perform for another 30 years. Quality service. Professional presentation. I will drive the 20 miles from my home to the shop if I ever need help again.

Gayle Bridgeman

 August 2020
I’ve used High Grade Watch Repair for 10 years now… and they always deliver! They recently replaced the battery on my husbands Tag Heuer – while I waited! And they rebuilt that same Tag 5 years ago! (Like new!). I love that they are master watchmen and they do all work on site! I will always go to them for high end watch servicing! Repeat customer – Highly Recommend!!

Joshua Richard

August 2020
Excellent experience. My Rolex was long overdue for a service. My crown was open and I let moisture get into the watch. They replaced rusted parts with genuine rolex parts, serviced and cleaned. Keeps perfect time again and looks amazing.

August 2020 

Harry and his team at high grade watch are great to work with. They are honest and very responsive.


 August 2020
Excellent service! Quick service too,
August 2020
Excellent service. I took in my Rolex up for a repair… and I got it back so fast, and looking better than ever! Looks and runs like brand new, I am so pleased!

Diane Andrews

August 2020

Very knowledgeable. Very fast service and very friendly. Very fair pricing. Will Definitely use them again when my Rolex needs to be serviced.

August 2020

So happy I did not have to send my Ebel watch somewhere to be fixed!! I am so happy they did it right here for me! Quick easy and reasonable

 August 2020
Wonderful service on mine and my husbands Rolex. Will continue to use them!
 

 August 2020
I have used High Grade Watch Repair for many years and they have service my Tag watch numerous times for batteries and cleanings and it comes back looking and running new every time. Great Friendly Service with Experienced watchmakers on-site.
 

August 2020

This is the second time I’ve brought my Rolex to them, and they’re honestly the best. Super friendly and quick. I got my watch cleaned this time, and it looks brand new! I highly recommend High Grade Watch Inc!

 August 2020
Got the battery of my Movado watch replaces here. Very quick and professional service

Mitchell Mendoza

August 2020
Took my Concord in to have a few links removed and my ESQ to have the battery replaced. Took maybe 20-30 minutes. Very accommodating.

August 2020
Good communication and high quality work.

Brandy Long

August 2020

Great service

July 2020

I took my Glycine in for repair; it was running extremely slow after my 2 year old got a hold of it and banged it on the table a few times! Hutch was able to assess the damage on the spot and quoted me a reasonable price to replace the balance wheel. The watch was ready within a week and has been running better than new! Great experience all around, I highly recommend!

Connie Andrews

July 2020

Jonathan and Hutch serviced and repaired my Rolex. They were kind enough to give me some lessons on how to properly maintain the watch. Highly recommend!


Marilyn Frey

 July 2020
Great service today! Hard to find a watch repair business to replace a battery in my Ebel watch and now I have a place to take care of all my watches.

July 2020
Jonathon services my Rolex watch. They were great.
July 2020
Went in for an authentication of a Tudor Pelagos. $50+tax in and out. Reasonable price and quick service. I’ll be back!

larry goldberg

July 2020
Took my 30 plus year old Rolex watch to be serviced and repaired, Hutch and the team did an outstanding job. They got it done fast and at a reasonable price. I was quite satisfied. I recommend them completely.

 

July 2020

Excellent service. You won’t be sorry with their work.

Adam Hale

July 2020
Had my Hamilton and vintage Omega serviced. Great work, reasonable price and very quick turnaround time. I will bring my other time pieces to high grade when they need servicing.
July 2020
I walked in without an appointment to get my new watch sized and they didn’t hesitate to start working on it right away. Very courteous, professional and for what I needed they provided a quick turnaround. Looking forward to doing business here for all my watch maintenance needs in the future.
July 2020
Highly recommend high grade watch repair! Quality work and wonderful people!

Chris Desjardins

July 2020
My B&M Hampton required a new battery and they suggested polishing the case, which had suffered from 12 years of use. Great results – my watch looks like new! They didn’t mind servicing two “lesser” watches either. Highly recommend.

Gustavia Cartwright

July 2020
 
Took my boyfriends Tag Heuer watch for repair. They were completely professional and gave me frequent updates on the repair status. Once I picked up the watch, it looked like a brand new watch. Very impressed with the quality of work done. I would highly recommend High Grade Watch repair to my family and friends.

July 2020

This was my second time to use High Grade Watch. The first time was 3 years ago for the Rolex service interval on my 40 year old Rolex quartz DateJust along with some band repair and cosmetic touch up. The did great, so when I recently needed a new battery, I dropped off my watch and it was ready when they said it would be. Super great people to do business with.
 
July 2020
Sent watch in for repairs and servicing after 25 years of use. Received watch back in about 14 days and WHOA!!! it looked like brand new. Price was very reasonable. Highly recommend.
 

July 2020
 

Went in to replace the battery of my Longines watch today and had a very pleasant experience. Staff are very prompt, knowledgeable, professional and courteous. Great value, too!

 

 
July 2020
Just about covers their services. I come in from out of town for their services. They have always gone out of their way to help me. They go above and beyond to provide GREAT customer service at a more than fair price. Something you don’t see much any-more.
 

July 2020
High Grade Watch Repair did an outstanding job overhauling my 1991 Rolex Submariner. This was the first time that I have used them and will continue to do so going forward. My Rolex looks like NEW!
 

July 2020
I have brought Raymond Weil and Tag watches to these guys on more than once occasion. They are professional, courteous and they do great work. They are reasonable in their pricing and are prompt and attentive. Would highly recommend them!
 

Kevin Mattson

 

July 2020

They were awesome, highly recommended.

June 2020
Great place and they do outstanding work.
June 2020
Hutch did a fantastic job with my Oris. Fixed the calendar and some other issues and returned the watch looking like new
June 2020
I can not say enough good things about High Watch and the the master watchmaker Hutch did amazing job on my Ball watch I sent back. They were very up front with the cost and even when I had had no idea what happened to my watch the they already knew just by talking on the phone I would send any watch of mine there. Also they shipped my watch back in great packaging and very fast. If you have a problem with your watch trust in High Grade ⌚
 

 June 2020
Hutch repaired the damaged balance wheel and winding mechanism in my Rolex Datejust ref 1603. The watch looks and runs like new. Will always go through him and his team for all future watch needs. Highly recommend.
 

June 2020

Ball watches are almost unknown and therefore, hard to find service for. But this place was recommended by Ball, and they did such a great job I’m sending my other watches to them rather than do it locally. That speaks a lot, especially since there’s so many watch repair shops around. Hutch did an awesome job and I thank these guys for the professionalism and service!

June 2020
Resized the bracelet on my Rolex in about 10 minutes. I’ll be back for sure!

Andy Odeh

June 2020

Excellent customer service

June 2020
High Grade Watch Repair and Hutch did a great job repairing my Rolex. Highly recommended!!!!

June 2020

They did a great job on my Tag Heurer watch plus it now looks new again! I will definitely use them again and recommend High Grade Watch Repair to others.


neuronalphiles1

 June 2020
I had the pleasure to work with Harry. Due to world business conditions during Covid-19, there were delays in working with a country outside the US. Harry was always a step ahead making sure I was notified about progress. I am very pleased with the product and the experience I had working with Harry at High Grade Watch Repair and look forward to our future business together. Thank you.
 

S J

June 2020
I called about getting my movado fixed and they were great to deal with. Took the time to explain the issue and what they can do to fix it. They were professional and very reasonable. I would highly recommend them for any watch repair, battery, etc.

Chloe Campos

June 2020
They had amazing customer service and fixed my dad’s rolex super quickly for father’s day! They were willing to work with me on finding a good solution for my budget.

Brian Cox

June 2020
I ordered some parts for a Ball watch. Decent price and exactly what I needed. Thanks

Casey Hans

June 2020
Great place for my watch battery replacement. Very friendly and fast!

Talha Mujtaba

June 2020
Great experience; fast service; reliable people; best prices. Highly recommended

June 2020

Hutch the master watchmaker did an excellent job in servicing my Breitling Transocean. I really appreciated the customer service and precautions taken to protect customers and employees during this pandemic too. Highly recommend this company.

Matt Leazer

June 2020

I had a service done on my Oris GMT. High Grade Watch Repair provides excellent service and quality of work. When I took it in the watch was off around 15 seconds per day. It is now keeping time within the COSC standards.

June 2020
Brought my Omega in to this neighborhood business. Received it back three days ago. Quality of repair was excellent, my watch looks and runs like new. Highly recommend them. Very fast service as well.

Fares khaddour

June 2020

Great customer service, professional work ! They know what they are doing! Can’t recommend better !

 May 2020
Hutch the master watchmaker is an absolute beast !! He did both my Cartier’s and Panerai full service mint work guys !! Keep it up.

June 2020

Hutch and Harry were highly knowledgeable about their trade, incredibly flexible and accommodating with my engagement ring search. Going through the search and buying process by myself was not easy but I felt tremendously grateful for their guidance. They were professional and responded quickly whether by email or text. Also important to me was the fact that they put absolutely no pressure on me and provided information in an even-handed manner and I was unfazed by several course-changes in what I was looking for. Moreover, they are highly attentive to detail. Bottom line – I can’t imagine having a more positive experience and I HIGHLY recommend High Grade Watch without reservations to anyone looking to buy an engagement ring or jewelry. Thank you again Hutch and Harry!


May 2020
I have an old Omega watch that was my Father-in-law’s. When it started to lose time – I gladly paid the expense to ship it to High Grade Watch Repair for servicing — knowing that it would come back as good as new. I receive great joy in wearing the watch – and have complete confidence in High Grade’s workmanship

May 2020

Sent my PAM in for repair as the main spring had broken. Other places I had used in the past were closed because of covid. High Grade Watch was open. From the start, the communication with the company and its owner, Hutch, was excellent. I felt completely comfortable trusting them with my time piece. The turn around time was fast and the repair and service was expert. High Grade Watch has my business from now on.
May 2020
I recently used High Grade Watch to repair and service several watches. I had an Omega that needed a repair, an Omega and Panerai that needed servicing, and several nice Seikos that needed either capacitors or batteries.

I am very satisfied with the work and overall experience. They were great to work with and kept me informed of progress and any items we needed to discuss. I would highly recommend them and even though I live a 35 minute drive away will continue to use them in the future.


Jennifer Holmquist

March 2020
After research online I decided to give High Grade Watch Inc a try. They repaired my Submariner Rolex that needed some TLC because of time and a previous bad repair from another company. I am pleased to say that the watch turned out better than I expected. Hutch really knows his Rolex watches. The drive from San Antonio was worth it.
March 2020
Hutch did an amazing job restoring my 8 year old Hamilton chronograph. The watch is running flawlessly. I highly recommend High Grade Watch Repair.

March 2020
Amazing service and ready faster than promised! Provided great advice on how to maintain a Cartier watch that’s many, many years old and still have it running like new!
March 2020
 Took my Rolex and Bertolucci in for service, they did a wonderful job in serving both watches. My Bertolucci battery apparently corroded inside and they saved it while my Rolex needed the regular service done and the clasp fixed as it was a loose.

Ronald Worth

March 2020
My Rolex Sea Dweller stopped. No surprise, it had not been cleaned since 1995. I figured it was going to be an expensive repair. I looked on the internet for a watch repair shop that had a certified Rolex repair person. I came across High Grade Watch Repair. With my fingers crossed, I took a chance and took my Sea Dweller in. I am sure glad I did. The repair estimate was under my repair budget. I was told it would take two to three weeks to repair. It was done in a few days. Quality, Value, Professionalism, and Responsiveness they got my business. Five stars across the board.
March 2020
 Great place!!! This is my second time here and they are very friendly and great service!! 
March 2020
Excellent service and quick repair, my watches looked like they were new! I even received a text when they were ready to pick up. Very friendly !

March 2020
if you have a high end watch that needs servicing, High Grade Watch Repair is the place in Dallas to service. I was super impressed with their knowledge of my Breitling watch and the potential issue. They advised me the watch would be reviewed later that day and I would receive a call with a status update. And what must be a lost art today, they actually called me and walked me through the issue and proposed timing to fix when they said they would! When I picked up my watch, they explained the issue again and provided additional information on why it might have happened. I know they repair all watches, and again mine is Breitling watch and the issue was the date and day of the week I was unable to move or change and thus the watch stopped. This is the only place I would take my Breitling.
 

 

March 2020
Great workmanship and customer service for repair of a Tissot Le Locle. Would recommend without hesitation.

Eric Jefferson

March 2020
Hutch worked with me to crate a custom face for my vintage Rolex. The new face turned out fantastic!! Thanks!!!

March 2020
Fantastic friendly service provided for repair and polish for an older TAG watch. Great quality of work in a very timely manner.
 

March 2020
These guys tuned up my Rolex and got it in awesome shape both quickly and at a price that was lower than elsewhere. I definitely plan to go back to Hutch and Jonathan for all my future watch needs!
March 2020
I brought my Omega Seamaster 300m in for a full service as it stopped ticking. The team at High Grade Watch did a fantastic job and I know I was in the right place. I’ll be back for future service needs on my Rolex Pepsi GMT. Great guys, thank you!

March 2020
Hutch did a great job fixing my Tag watch. I took it upon myself to change out the battery… Don’t do that! Another watch repair shop close to them quoted me $380 to fix, Hutch did it for much less. Other place quoted me a month to fix, Hutch had it done in 4 days. Check these guys out.

March 2020
Great service and very quick turn around on a light refinish of my Omega Speedmaster!

March 2020
Hutch took care of my watch repair quickly and saved my Omega watch from peril! Thank you for keeping all my watches running a in great condition! Highly recommended!

March 2020
Quick and easy service of my Rolex datejust. Wouldn’t go anywhere else !

March 2020
Very kind friendly people, wait wasn’t long at all and had a very entertaining waiting room for awaiting customers. I would highly recommend ya’ll to come down and check this place out. Their work speaks for it self!! Satisfied customer! 😃

March 2020
First time using HGW, and I am very pleased. I emailed various other repair shops looking for an estimate to repair my watch. Harry at HGW was the first to reply, and included a repair estimate. He stayed in touch periodically to provide updates and shipping information. The other shops that did respond would not provide an estimate until I sent the watch in. In this case the repair seemed to be a simple one – a marker dislodged, so I was surprised that other repair shops wanted me to send in my watch for an estimate. And to top it off, the owner of the shop, Hutch, did the actual repair! All in all, great service, and fair price!

March 2020
I’ve used High Grade Watch on a couple of occasions and I am happy to give them a 5 star review on all fronts. Not only are they a top notch business, Hutch and Harry offer excellent customer service and professionalism. They are personable, friendly and explain all details clearly. Their prices are very fair for their work on your high end timepieces. I was so happy to find High Grade Watch. They do exceptional work and I wouldn’t trust my watch with anyone else. If you are looking for battery replacement and/or repair on your timepiece, Hutch and Harry at High Grade Watch should be your “go to” place.

Brian Norris

February 2020
Really nice, professional people. Very comfortable taking my watches there.
February 2020
We have always brought our fine watches here to have batteries changed or repairs done. This time I brought them less expensive watches, and they did an excellent job on them as well. I found out they will change batteries in any watch. Everyone is friendly, honest, and totally competent!
 

Dave Magoo

February 2020
They did an amazing job on my watch got it back to me in a timely manner and it was fixed perfectly I would definitely use them again. Hutch the Master Watchmaker is extremely talented…!

Ann Sprow

February 2020
Have had several watches repaired here and they do a terrific job. Hutch is a master watchmaker and really knows his work and the polishing is really outstanding. Clearly Rolex standards or above.
February 2020
Great experience and exceptional service on my Rolex! Master watchmaker is Hutch, he is outstanding. I highly recommend High Grade Watch.

February 2020
Serviced my Rolex watch and it was a Great service on my watch… thanks Hutch!

February 2020 
Had my BALL Watch cleaned & serviced recently. Very, Very Pleased. Communication was top notch and have absolutely no reason not to use them again. Very professional people. Very professional service. Couldn’t recommend more

February 2020
Faster service, friendly and knowledgeable. Pricing was fair and significantly less than Rolex. Do not hesitate to do business with them.

Kathy Sears

February 2020 
I had my ladies’ Rolex stem repaired and they did a wonderful job. I would definitely recommend this shop for any quality watch. Hutch was very knowledgeable and the watch came out polished and beautiful. Very reasonable as well.

February 2020
High grade watch did a great job repairing my watch in a timely manner, for a reasonable price. Great people and customer service as well. Would highly recommend
February 2020
Had to have a battery replaced in my Tag-Heuer watch. I went to the Tag-Heuer shop and they said to take it to Fast Fix which I declined since I was not going to a shop like this for an expensive watch. I ran across High Grade Watch repair and took my watch in late on Monday afternoon and they called by noon on Tuesday saying my watch was ready. I was very happy with the quick response and the helpful nature of the owners. I will definitely refer everyone I know to High Grade Watch Repair for any service they might need on an expensive watch. They not only replaced the battery but cleaned up my watch to look like new again.
February 2020
Excellent customer service and really efficient. Thanks guys. I’ll be back. 👍 👍 👍 👍

February 2020
Awesome repair on my Rolex last July. Waited to see if it was a good repair and cleaning. Excellent price. Thanks so much Harry

Andrew

February 2020 
Dropped off three watches and they did a great job on everything, from simply replacing a battery on a very inexpensive watch up to a full service on an Omega. Great job and great prices on everything.

Follow up – Just returned from picking up my 20 year old Tag Heuer that needed some work. Again, at a great price they made it look and work like brand new. If you need repair/service on a high end watch in the North Texas area, this is the place to go.


D.J. Mack

February 2020
I’ve had my Rolex repaired one time before, and I can’t brag enough on this experience with Hutch & Jonathan. The initial inspection was done on the spot with full explanation of work, time and cost of repairs. The watch was repaired with expertise and the band and clasp got a full cleaning as well! Thanks so much- I will definitely use them again and hope you do as well!
February 2020
Serviced my Rolex. Great job

February 2020
Great customer service and watch repair!
February 2020
Awesome folks. They did 3 Rolex watches for me. Great Service. On Time. And priced good.
February 2020
I’m a first time customer and couldn’t be more pleased with the service at High Grade Watch repair. My tag huer is like brand new! Thank you!
 

January 202
Simply the best of the best!!!

January 2020
For all adjustments and repairs (whether cosmetic or mechanical), we only trust our Swiss/heirloom watches in the faithful and supremely capable hands of Hutch & Harry. Why? Well, it’s no secret among the “Who’s Who” in DFW. The level of service and watchmaking expertise at High Grade Watch Repair is even “higher grade” than the “highest grade watch” you could possibly bring them. Give them your business once, and you’ll be a customer for life.

January 2020 
Been with HGWR for a long time and they have serviced my Tags and Rolexes for years. Always do a superb job.Hutch and the crew are awesome!

January 2020 
Had my Breitling B-1 serviced with both a battery and polishing. Fantastic price and product. Thank you

January 2020 
Excellent service coupled with best price . I came here second time looking for this place and found them on google .Extremely pleased with their service All in all great service and great prices and Henry is great .

January 2020 Brought in a few watches for battery replacement on a Saturday, they had them finished in a hour and called me. Great service and very fast.

January 2020 
I was so excited to find this 5 star Rolex repair service. Harry at the front desk explained everything in detail , and my watch is finally running on time! I had lived in Colorado for 20 years before coming to Dallas, but the watch dealer there was never able to correct my watch’s problem of running fast. Kudos to this fine business! I will never go anywhere else!
 
January 2020
I brought my late father-in-laws Rolex Air King (5500) in for a complete restoration. It was his wedding watch from early 70s. The watch had never been serviced before and the case had never been opened before. The gasket was crumbling and there was some pitting. Hutch and Jonathan did a masterful job in doing a full restoration. I asked for a new crystal, because the original one was so scratched up (if it had been in better shape, I would have kept it to keep the vintage look). The watch looks brand new and they did a timing test and it runs very accurate. I am exceptionally pleased.

January 2020
Had two watches serviced this week (Tag Heuer & Movado). Friendly & prompt service. Highly recommend.

January 2020
These people are very honest and prompt with service. THE go to spot for all my watch needs.

Primo !


Jessica Chong

January 2020
I googled watch repair shop to repair my dad’s watch and I am so glad that i chose this place. They were so nice and knowledgeable. They have a little cozy room with water for you to seat and wait if needed. I would definitely recommend here if you ever need to repair your high brand watch!

January 2020
Great, friendly, expert service. And quick!

January 2020
Fantastic service! Blown away with all the follow up and incredible customer service. Great guys!
January 2020
Had an answer to all of my questions and replaced my watch battery within five minutes. Also resized my band while I waited. Excellent service.

December 2019
Their price was reasonable and turnaround time was within 30 min. Highly recommended.

December 2019
Fantastic customer service. Quality is superb. Definitely recommend. Don’t go anywhere else.

December 2019
High Grade Watch did an amazing job and promptly did the work and got our watches back to us! Loved working with Harry!

December 2019
Hutch and Jonathan were great. Honest, kind, helpful and knowledgeable. They fixed my Rolex watch and it looks like new! I would highly recommend.

 


Tony Cleveland

December 2019

Quick turnaround. Good prices. Friendly people.


Bill Hundley

December 2019

Had a repair and recondition done on a Rolex Sub. Took about a week. Ran great and looked brand new. Harry and Hutch did a terrific job! Great, friendly and very competent service!!


Ryon Hajek

December 2019 

Super quick service, got 3 Tag watches batteries replaced and got a band fixed. Was able to get same day turnaround. Would recommend


Mike Korthauer

December 2019
I’ve been coming to High Grade Watch Repair for many years and won’t go anywhere else. I’m always treated with kindness, respect and professionalism. My watches always come back fast and look new.

abdulla abunasrah

December 2019 
Just received my Breitling Chronoliner back from Hutch the Master watchmaker, couldn’t be happier. My Breitling was now 3 years old and had never been serviced, it was no longer holding time and moving forward. High Grade Watch Repair did a full service and repair, along with a polish to bring it back to life. My watch is now like new and works like a Breitling should. Couldn’t be happier! 5 stars all the way!
 

December 2019 
Harry was very helpful and friendly. I brought in my vintage gold Tudor Oyster Prince Big Rose to have it serviced and the crown repaired/cleaned up for a better screw-down. I was called and given an estimate for the repair, a day after I had brought it in. $325 for the service, as advertised on their website, and an additional $100 for parts/labor on the crown. The estimated turnaround time was under two weeks, and they had it done and ready within a week. Hutch was the one to service my timepiece, and although I didn’t get to meet him, I can tell that he took care of my vintage piece very well. Overall, everything was a smooth process, and I highly recommend anyone to take their watches here for repair. With Harry , Jonathan and Hutch, you’ll be in good hands.

Tess Swan

December 2019
Fast & Very Covenant Location. Reasonably priced. Thank you for your help. TSwan

mark huck

December 2019
Been there several times and VERY happy with the service and great people
December 2019 
Highly recommend High Grade Watch Repair! Moisture had gotten under the face of my Breitling watch. Called Breitling and they said it would take 3 months to fix. Luckily I found this place and my watched was fixed and returned to me within 2 weeks! It looks like it did the first day I bought it. Great company!

Maureen Banyan

December 2019
I have been sending my high end watches for service at High Grade Watch Repair for the last few years and I have been very pleased with their service. They are very knowledgeable, professional and their service is excellent!

If you have high end expensive watches, take them to this place, they will take good care of your watch(s).


December 2019
Jonathan.dis am amazing job servicing my Rolex! Highly recommend – fantastic service and fair pricing.

Jim Beckle

December 2019 
 
Excellent service and repairs. Extremely professional staff who work with you to complete the necessary repairs and return your watch to you in a timely manner. I will continue to use them for repairs or maintenance.
 

December 2019
I love High Grade Watch Inc. The staff is professional, courteous, knowledgeable and prompt. They are very well educated in all types and brands of watches. I highly recommend them and will return with any watch repairs in the future. Thank you for repairing my watches!

Diego Morales Ortega

December 2019
Love the experience! Great guys, and amazing work ethic.

TitoALabra

November 2019 
I have had two Rolexes serviced within the past two months and have been extremely impressed with the results. One Rolex had not been serviced in 29 years and they got it keeping precise time. I will definitely be back in the future!!!

November 2019 
Harry took great care of me. I had a deep scratch on my Tag Heuer Aquaracer bezel and he made the scratch virtually go away. I was amazed at the results. Great work Harry! He also helped me with the crown on my SKX which wasn’t screwing in smoothly. Excellent and friendly service at a fair price. I’ll be coming here for my future watch servicing and repair needs.

Kathleen Sprinkle

November 2019
I have used High Grade Watch to service multiple watches for the last six years with stellar results. I highly recommend them for any watch repair for Rolex, Omega, and Tag. Great staff!

Chidera Ozurumba

November 2019
Have taken all my high piece to high grade watch inc. And the service has been immaculate. I have taken my Audemars Piguet, Rolex Submariner and Datejust in and have been very satisfied with the results. Definitely the watch place you want to visit if you have any watch issues

Sangeetha Sathyan

November 2019 
Highly recommend. I got my battery replaced here , it was done pretty quick and great Service.Very courteous,polite and very welcoming

November 2019 
Stopped in here for a new battery and cosmetic work on my Breitling. Couldn’t be happier with the speed and quality of the work done! Will definitely be back.
November 2019 
I brought in my Omega seamaster. It had not been tuned up in 15 years and needed the crown replaced. Hutch took care of it and I got the watch back as promised and on time. Stop looking. This Is the place to go for high end watch repairs.

November 2019
These guys take care of my Rolex with love and care. I highly recommend them for servicing and a quick polish up to get your watch back into shape

Jeff Platt

November 2019
I was recommended by a coworker, Wow my Rolex Watch looks brand new, High Grade Watch people are top notch professionals.

Thank you, JP.


Doug Duncan

November 2019
Really great people. I replaced the battery and had my watch cleaned. They did a fantastic job! I highly recommend them.

November 2019 
Very quick and professional service. Friendly and knowledgeable staff. Would highly recommend for watch repairs.
November 2019 
Wow! My Watch looks like new. My husband brought his Tag that needed a battery as well. They changed it while we waited and it looks great as well this is my new favorite place for all things watch repair! Thank you

Christina Stoll-Shewmaker

November 2019
Great service, great location. I have been taking my watch there for the second time and I am very pleased with the quality and customer service. Highly recommend. I will come back.

Douglas LeJeune

November 2019
Superior service and excellent craftsmanship on my citizen and rolex watches… recommend this place highly!!!

R G

November 2019 
I highly recommend high grade watches for all of your high end Watch needs. They serviced my Patek Philippe and Rolex watches and were extremely professional and punctual. They have the best prices in town and are very reasonable!

November 2019
Excellent Service, Friendly Staff, Expertise with Swiss Watches is Unrivaled in North Texas , and Accurate Assessment of Rolex Repairs/Service.

Eric Holmes

November 2019
They just did some work on my Breitling and it looks amazing. My interaction with the team was terrific, great customer service, and the craftsmanship and care is first rate. Will definitely be a customer for a long time, plus it’s a family run business which I love!

Chris Dorman

November 2019
If you are looking for an alternative to using the much more expensive Rolex dealer for service this is the place. If you debating whether to use the expensive Rolex dealer or High Grade stop and go see Hutch or Jonathan. This place is top notch there is a good chance your watch could come here anyway. Great service and quick turn -around time.

christian meza

November 2o19
Very fast service. Less than 10 mins to change two batteries on two of my watches. Superb customer service. The place is very nice and clean. Price was very affordable!! Will be back again. Thank you High Grade Watch Inc!!!!

Juliana Green

November 2019 
Awesome service! Highly recommend the guys at High Grade Watch!

November 2019
I first learned about high grade watch repair from a friend. I took a two-tone in to have repairs. I to wound up trading for a new president. Greatpeople to deal with  Great service. Would highly recommend them.

Julie Gordon

November 2019
I found High Grade Watch online and started reading all of the 5 star reviews. They absolutely lived up to their reputation. They fixed my Rolex quickly and were very reasonably priced. They were courteous and professional.

Mark Frank

October 2019 
There are many moments in life that inspire the purchase of a high end timepiece, does it not make sense to choose a place to repair and provide maintenance equal to the reason for the purpose to begin with? Preserving the reason for your good judgement when purchasing requires equal thought for its maintenance. High Grade Watch is an extension of the care the manufacturer use in creating your timepiece. Outstanding care, customer service, owner education are hallmarks of this first class business. I highly recommended their service as an investment.

 
October 2019
Unbelievable service, quick and efficient

Ansel Gaddy

October 2019 
Very professional. I took a Omega Mk40 there with specific instructions to only clean, replace gaskets, lubricate, and adjust. They did the work perfectly and the watch has kept time very accurately over the two weeks I have had it back. It was accurate to within about 15 seconds per day when I dropped it off and I noticed it is a magnitude more accurate now. I will bring all my swiss watches here in the future

Jonathan Hayot

October 2019
Excellent service and friendly staff.

Samir Patel

October 2019
Removed watch links in a timely manner.

Lara O’Keefe

 
October 2019
 
We have used this watch repair company more than once and they have always provided quality work & excellent service! This time my women’s Rolex Oyster needed a repair & I wanted to improve its appearance. They repaired my watch, added a diamond bezel, changed the face to sapphire blue & replaced my scratched crystal. It looks gorgeous & was ready before promised! I would highly recommend this company.
 

John Pelowski

October 2019
The local Rolex repair person in St. George, Utah retired so when the crown on my Submariner broke I had too look for another Rolex repair facility. Found High Grade on the web and the reviews looked good so I called them. Harry was helpful after I explained the problem and that I lived in Nevada. I have concerns sending an expensive watch through the mail but everything worked out. Repair is pricey but what you get in return is basically a new Rolex watch. My Submariner looks like a new watch and again runs great. The High Grade staff was very helpful and accommodating. Would definitely recommend them and use them again if the need arises.


Marc Husky

October 2019
Thank you. This watch repair is an incredible place. Master watch maker Hutch and staff were very helpful. We had a Rolex that was handed down through my wife’s family which was engraved. They were able to make the watch like new and the job was completed earlier than expected. 

Thank You and I would recommend this shop and will be using them for all our watches. Clement Maureal

October 2019 
 
Hutch, Harry, and Jonathan were a pleasure to deal with. Do not waste your time with other shops; come to High Grade as they did an amazing job servicing my Breitling!
 

 
October 2019
 
 
recently took my Rolex airking and Omega speedmaster for servicing with these guys. I found them through a little bit of searching on Google and was surprised to see a 5 star rating with over 300+ reviews. As expected, Hutch, Harry, and Jonathan are a great team and great people that genuinely care about the watch and its overall condition. Price is fair and lead time is even fairer. If you have a high end watch and need someone to service it, go with these guys. I mean, their name is High Grade Watch after all.
 October 2019
Hutch and Jonathan did a great job on my submariner, looks like new.
 

Jeremy Prosser

 
October 2019
 
Took two watches in today for a battery replacement in one and strap adjustment in another. Was very happy with the service, especially with the multiple attempts to get the strap fitting to my wrist comfortably. I highly recommend High Grade Watch Inc.

 

Kenneth Bailey

 
September 2019
 
I’ve been a High Grade customer for years, and am always impressed with their service. Hutch is exceptionally talented, and Harry has a genuinely helpful, service oriented attitude. Just had a mainspring replaced on my Rolex datejust and as always great job, and turnaround time was quick. You can’t go wrong with High Grade!

Nicki Helton

 
September 2019
 
Highly recommend. Replaced a battery in my Tag watch, and did nice detailing/cleaning. Looked brand new. Hutch did an excellent job

September 2019
 
I have used this company for years to replace the battery and clean my Tag watch. Very professional and fast service. I definitely recommend them!

Alejandro Jimenez

September 2019 
I recently had my ball watch repaired, they did a great job! They communicated with me the entire time. I needed it rushed for a trip and they were able to complete it in time. A++++

Chris Remboldt

September 2019
Great communication, fast service, great shipping – will definitely be using these folks again! A++ Great watchmaker work by master watchmaker Hutch!

Nick Zellem

 
August 2019
 
 
I brought 2 of my Raymond Weil watches to get cleaned and receive new batteries. These guys did a great job. They are now my go to watch repair and battery place. I would highly recommend them. They were very professional.
 
 
August 2019
 
 
I brought 2 of my Raymond Weil watches to get cleaned and receive new batteries. These guys did a great job. They are now my go to watch repair and battery place. I would highly recommend them. They were very professional.
 

 

Ron Revell

 
August 2019
Hutch/Harry are both Professional as they took time to fully evaluate the work needed to repair the broken band on my Tag Heuer 6000 which Hutch did wonderfully. They Cleaner & Serviced 3 of my Tag Heuer watches/polished them to a beautiful shine. They were very thorough in the details by documenting the exact condition of each watch, the Staff was very friendly/helpful and followed up with the repair status as well. Highly Recommended A++++ 5 Stars 🌟 🙏 
Ron R.
August 2019
 
Referred from another respected jeweler to repair 3 pieces: Tissot TRace (battery), pre-TAG Heuer 1000 (battery?), and 2003 Ulysse Nardin Maxi Marine Diver (crystal, band). Harry great with details & expectations, Hutch greeted and got feedback. Received follow up call with estimates, lead time, etc. All 3 pieces presented as new and set properly with maintenance advice from Hutch. Thanks guys! Highest recommendation
 

 

Douglas Saylor

 
August 2019
Absolutely fantastic customer service – fantastic is actually an understatement here. I couldn’t be more pleased with my experience at High Grade Watch. They repaired my Ball Engineer Hydrocarbon NEDU and preformed regular maintenance on another Engineer Hydrocarbon. The watches were returned quickly having also been cleaned and polished. I highly recommend their work.

 
 
August 2019
I had a custom Breitling needed a battery replacement and Polish, I went to 3 different places and no one compares to them. From service to price, I definitely would recommend them.

audrie milberger

August 2019
Read reviews about good, friendly service so I stopped in to have a new seiko watch fitted. I was in and out the door in about 10 minutes and very reasonable cost as I search around for the best price. Definitely recommend!

Barak-Gad Harizi

August 2019
Had serviced 2 watches there recently, a very pleasant experience, the owner welcomed me and collected my watches, it was ready fast. Really professionals with decent prices, will surely go there again.

Johnny Canales

 
August 2019 
Took my Rolex in for service and they did an amazing job, and I am absolutely satisfied with their level of service and professionalism. Will definitely be coming back for any future needs. Highly recommend.
 

Ben Sanders

August 2o19
High Grade did an excellent job repairing and cleaning up my vintage Omega Seamaster. It runs like its brand new!

August 2019
Took my Cartier Tank watch in to have the band clasp repaired and the battery replaced. Dropped it off at 10 am and was ready by noon. Very quick, fast and professional; also, it was 1/6th the price of what it would have cost to take it to Cartier. Thank you

george moore

 August 2019
I recently had my Rolex Datejust of 1960 manufacture repaired and serviced by Hutch. It was a complicated repair. The watch now runs flawlessly and looks new. Additionally, Hutch’s affable personality makes the whole experience pleasurable. If you have an expensive watch in need of repair you can absolutely trust High Grade Watch to fill your needs. I recommend this facility without hesitation.

Rashmi Misra

August 2019 
High Grade Watch Inc. … the place is very easy to locate from the road, parking is easy n free. Gentleman is polite , knowledgeable and friendly. Got my Tissot re-sized -it was quick n job well done. They even charged the minimum from me for the work. Would love to recommend this place.

Evan Allison

August 2019 
This is without question one of the highest quality find Swiss Time piece repair Center is in the Dallas market. This is the place that can fix the a watch that that no one else can and their attention to detail and there quality control is unparalleled. If you have a family heirloom or a Rolex or a really nice with time peace these are definitely the people to take your watch to

August 2019 
I have a pebble smartwatch but the wrist band springboard broke. He fix it for me fast! Thankyou!

August 2019
When my watch started to die a slow death, I went by High Grade to get some advice about a replacement. Advice turned into a purchase with a discount – along with the same stellar service I’ve been getting for years.

deonoree Dizon

July 2019 
This place is AWESOME! I called first to find out of their service to adjust my watchband and their location. Got there, talked to super-friendly staff, waited in their nice room, and was already wearing my adjusted watch in 5 minutes. UNUSUAL I got another watch so took that 2nd one for another adjustment and same wonderful experience was repeated for my time there. I HIGHLY RECOMMEND THIS FAMILY-OWN PROFESSIONAL PLACE.

July 2019
Great customer service!

Maggie Tapler

July 2019
Very professional. Replacing my battery while I wait.

July 2019
Hutch did an amazing job servicing my vintage Piaget. Noticed one of the small.diamonds was missing and immediately replaced it. Very detailed and thorough service. He was also able to replace the batteries in my Phillip Stein and find the exact same watchband that needed replacing. All this and a warranty. Excellent service
 

July 2019
I would sincerely recommend High Grade Watch Repair for any specialized watch service and repair. I recently took my husband’s Omega SeaMaster to them. They assessed the watch and provided me with a reasonable estimate and repair time. The Omega was cleaned and polished and looks like the day we bought it. Hutch provided top quality workmanship. I would never hesitate taking any high end watch to them. They definitely provide 1st class service.
 

July 2019
 I have been dealing with Hutch for over 11 years and he and his company are 1st class all the way. I just last week did an upgrade to my Rolex and it looks fantastic… thanks High Grade Watch for the best service in town.

Logs Arnold

July 2019

I was recommended to Harry at High Grade Watch by my grandfather who they have taken care of for a while now. I’ve taken a few watches by and have another one there right now and have been extremely impressed by their friendliness and eagerness to help. Very knowledgeable people and you can tell they genuinely have a passion for what they do. I’ve already recommended them to friends and would strongly recommend them to anyone looking for experts in Swiss watches!

diana clark

July 2019 
 
Thank you Harry and Aida. This is the most fantastic watch repair EVER. My watch was too small and they extended the bracelet AND checked the condition of the watch itself. I bought the watch on ebay and it came from Italy. They given great service and dialogue. I cannot say enough good things about HGW. They are better than EXCELLENT. My Rolex was returned to me in a safe and timely manner. Use them if you need a watch repair.

THREE YEARS LATER…….Hutch, the master watch maker, and his team have done another excellent job. Thank you!!! Harry, it is always good talking to you.😀Got my watch and it is beautiful! July 2019 This is the greatest watch repair that there is. A Rolex repair sent my watch back saying nothing could be done for me. I was told it was over for my watch.HA! The joke is on them. High Grade fixed it! My watch is 52 years old. Bravo to High Grade Watch Repair!!!!


Xander

July 2019 
Getting the watch repaired was quick and painless and the customer service was top notch.

Would recommend to anyone needing a watch repaired regardless of brand or cost they can do it all.

 

Nida Akhter July 2019 Great customer service. Quick turnaround time. Very friendly!


Charles Pierce July 2019  My wife’s Datejust recently quit working and I brought it to High Grade because it’s close to my office and has great reviews. They quickly (within 10 minutes of me walking in the door) diagnosed the issue, provided me with a very reasonable quote (especially compared to Rolex Service Center), and proposed a 10 day turnaround time. I picked up the watch today and it has been been meticulously cleaned and appears to be working great. Thanks, guys!

July 2019
I have had the best customer service at High Grade. I found them randomly, from my very first visit with Harry I felt like I was his family, I have recommended them to all of my friends and family. I was in retail for many years I so appreciate good customer service! They get a 10! The repair work is exceptional! They are honest and have good pricing and fast turn around. Diane Rogers

Darius Sinclair

July 2019
I have a reproduction Rolex, and the agent was still able to helpful with questions regarding my watch. I needed it resized and they still assisted me. They had a comfortable seating/waiting area, and even offered a water bottle. I totally recommend this place for any high-end watches.

July 2019
I have been using High Grade Watch since roughly about 2003. I trust no one else with our Raymond Weil or Omega SeaMaster. The cost of maintenance and repair is more than reasonable. They even completely replaced the face and gears in my mother in laws Raymond Weil breathing new life into a watch she adored that was well over 20 years old at the time. Hutch and Harry are always respectful of my time and the distance I drive to come have something repaired. Usually it’s just a battery. If I need to leave it, they work diligently to repair the watch in a timely manner knowing that those who wear time pieces come to rely upon them daily. I couldn’t recommend High Grade Watch enough, if ever I were in the market for another time piece I would start here first.

July 2019 
I‘ve had a couple of watches repaired/maintained by High Grade Watch. They do a great job and they are very friendly. I fully recommend them.
 

June 2019
Stopped by late this afternoon to have a screw put back into my watch band. I am extremely happy with the prompt, friendly and professional service I received! Very reasonable pricing, especially for service-while-you-wait! Keep up the great job HGW!

Mike Alexander

June 2019 
Harry did a great job replacing the battery on my Breitling watch. Trustworthy and dependable – highly recommend!

Chris Sallusti

June 2019 
HGW did a great job replacing the scratched crystal on my vintage Rolex. Same day service was much appreciated! I highly recommend these folks for your valuable watch repairs.

Brian Guest

June 2019 
These guys are the best! I’ve taken two watches to them for bracelet sizing (one Longines, one Omega) and couldn’t be more pleased. Fast, professional and at a great price. It’s said true craftsmanship leaves no trace (or something to that effect) and the guys at High Grade Watch are true craftsmen. Even with the fragile hesalite crystal on the Omega, couldn’t even tell it was ever touched. And removal/install of those bracelet screws is no picnic! Great job gents, definitely will be back when I need service. Many thanks!!

Tracy Buss

June 2019
Would not trust our watches with anyone else. Harry and Hutch are so professional! They do an amazing job on my Rolex, my mother’s Baume and Mercier and my father’s Patek Philippe. Great place for maintenance or repair work. I highly recommend High Grade Watch!!

June 2019
They authenticated my Breitling watch and where Very knowledgeable with high end watches. They are friendly and have great customer service will definitely be back. It was my first time using them and all the other reviews are spot on with excellent experiences.

June 2019 
I brought in 3 watches to replace the batteries and a new Tissot to shorten it. High Grade Watch did a good job and had everything taken care while I was waiting. Found the price reasonable too.
  
June 2019 
I got my Raymond Weil serviced from High Grade Watch. Excellent service. Got the watch in 10 days. Will definitely recommend.
June 2019 
I have trusted High Grade Watch for battery replacement and minor repair of my Omega and Tag watches for several years. They are very knowledgeable and friendly and do a great job. I was talked into having my watch polished when I brought it in for a new battery and I was amazed as the watch looked brand new!
June 2019
My husband has many watches …. You might say he collects watches. Had to have batteries changed in about a dozen of them and several had to have the bands adjusted or replaced. All was done in a reasonable time and price. We will be having any and all repairs done at High Grade Watch.
 

Brandi Ford

May 2019
They do great work, are very friends and have a lot of knowledge about “high grade” watches.

Anil Bhandari

May 2019
I went to High Grade Watch for getting the batteries of my watches changed. They have great prices and excellent customer service. I will use this place again.

May 2019 
Great service and super people. Have serviced Tag, Rolex and Breitling over the years and have always been really impressed. First class operation.

Britt Reat

May 2019 
Excellent customer service. Pleased with quality watch repairs & attention to detail. Thanks to Harry & High Grade Watch, Inc. team.

Joey Lopez

May 2019
I have sent more than 20+ Rolex watches to Hutch and Harry over the past 30 years. They have always been professional and extremely knowledgeable about what needed to be done to restore them back to there original look and accuracy .Even in-spite of the abuse that I or others put them through. I lost one once while bass fish, the band broke and it fell in the water at the bank while docking up. I found it when the water went down, more than 2 years later. I sent it immediately to Hutch. When I got it back it looked and ran like new and still does. I have never been disappointed in the results or the price. I have recommended them to many of my friend and acquaintances. I highly recommend them to you as well.

May 2019
Needed my Rolex repaired and cleaned. Hutch fixed it for a very reasonable price. Polished the crystal and all of the diamonds on the bezel. It looked like new when I got it back! Great customer service! Highly recommend!!

May 2019
Hutch and Harry are the best in the business. I’ve brought multiple rolexes to them and they always come back to me brand new. I wouldn’t deal with anyone else with my watches.

Andy Poston

May 2019 
We live in Tyler and were looking for a place to take our Rolex watches for repair and service. We are so glad we found High Grade Watch in Dallas. We spoke with Harry on the phone and was very knowledgeable and very polite. We took my Submariner and Kay’s gold Presidential in and dropped them off. Within 5 hours Harry called us and gave us a very detailed estimate of the cost. We agreed with the price which was very reasonable. The Master Watch Maker “Hutch”did an excellent job on our watches, they looked brand new. Complete turnaround time was 10 days. I would recommend High Grade Watch to everyone.
May 2019 
Thanks to Hutch and Team both my Tag watches are in tip top shape. Great service!

May 2019
Great shop – very friendly, thorough and prompt service! Definitely recommend to anyone with a wristwatch issues!

May 2019
Extremely impressed with their service! Knowledgeable, quick turnaround, and fair pricing. My go to for any future watch needs. Thanks Harry!
 

May 2019
These guys did a really good job. I took in my 2009 Tag Heuer Aquaracer for service. It had stopped and it turned out that it just needed to be cleaned and greased up. Now it is back to being like new. These guys do a great job and have great customer service.
 
April 2019
Excellent place to get your watch repaired. They did a great job of estimating the price and giving me the details of all the repairs necessary to return my watch to good working order. The craftsmanship is great and I will definitely return in the future.

April 2019
I am new to the area and was happy to find a good local independent watch repair company to service a 15 year old Omega Speedmaster I recently acquired. They did a complete service and cleaning and I am very happy with the results. I had visiting them before for some strap and bracelet changes and got a chance to speak to the owner who is very knowledgeable and passionate about vintage watches. I would recommend them for modern and vintage watch repairs and service.

Abram Malcom

April 2019
Above and beyond the best customer service I’ve ever had price was very reasonable and Harry was an absolute pleasure to be around found my new watch place for check ups!
April 2019
Great service by Hutch and his team getting and installing additional links for my Omega watch.

April 2019
My Movado has been in and out of repair shops. High Grade Watch Repair corrected the issue the 1st time!!!!

mike cox

April 2019
Great Service, my 40 year old Rolex, looks like new again!

April 2019
My vintage Omega Speedmaster stopped and it seemed like every shop I spoke with wanted me to commit to a mail-in re-build with Omega. I prefer the patina of my watch, along with the history that comes with it. Hutch and his team quickly diagnosed the issue and had the watch back to me within 3 weeks at a lower cost than competitors quoted (if they bothered to quote me at all). The shortest timeline I was quoted elsewhere was 8 weeks.

Based on my experience I would highly recommend this shop for your specialized watch service and repairs!


Kelly Wolfenberger

April 2019 
Wonderful service by the team here! Harry and Hutch are too notch. I have a Tag Carrera that I’ve not worn in several years, and took it in for a battery replacement. Not only did they replace the battery, but they performed a much needed service and did an OUTSTANDING job cleaning and polishing my watch. It looks new. Highly recommend. Their customer service, attention to detail, and communication are great.

Greg McLeod

April 2019 
Ari was very helpful. Changed my watch battery in luxury. I only will trust them with all my watches!

Eleana Glover

April 2019
Had a few links removed from my Rolex Datejust. Service was quick, professional, and affordable. I’ve taken a few watches here and will be back!

Sue Busch

April 2019
High Grade Watch did a fabulous job on my Movado. It was very affordable and they did it while I waited. I took the watch to the mall for a battery but they couldn’t get the back off. High Grade Watch came to my rescue! I highly recommend them.

April 2019
Great team and very quick, they are efficient and know their craft. Helped me greatly with a short timeline!! Thanks guys, Lenny

 April 2019 
I’ve gone to Hutch and his team at High Grade Watch for maintenance on 2 rolex watches and they did a tremendous job with cleaning and tuning the watches. I also used HGW to trade in a Rolex toward the purchase of a new Omega and they offered both a fair price for both the trade-in and the new Omega. More recently, they purchased a Rolex from me and offered a better price than the standard .com’s like (Jomashop, Crown and Caliber, etc). They are my first stop for anything watch related and would highly recommend them to anyone.

BC


April  2019
These guys are awesome

April  2019
What a great experience working with High Grade Watch Inc. I found their new office easily and it was so inviting. I had 3 watches to fix and they ensured that they were handled with care and called me before any work was performed to make sure I understood the price, etc. I took a long time to bring my watches in and now they are perfect thanks to Harry and team. I wish I could give High Grade Watch more than 5 Stars!

April 2019 
Super professional. Great service. Lovely people. Cleaned, serviced, lubricated my watch and added jubilee Rolex bracelet links which they had in stock.

Christopher De Garza

April 2019
Friendly watch experts who give accurate estimates and prompt service. You’ll never have to fix the same issue twice.

April 2019
very affordable place to do watch batteries they took care of 6 watch batteries for me. They did it in a timely manner even though they do high end watches they can take of simple watches. I recommend anyone to High Grade Watch. They have great customer service.
April 2019 
Just went in for a watch resizing, but they treated me like I was buying a new watch. Wonderful service, definitely going back.
April 2019
Excellent experience in every aspect. I brought in a Tag watch damaged by a “jeweler” in Allen replacing a battery They provided an estimate and time to repair. The cost and completion date was as promised. Watch looks like new. They have a client for life.

April 2019
This business is superb. Harry and Hutch were professional, knowledgeable, and terrific to deal with. Their work is impeccable and I couldn’t be happier. Don’t trust your watch to anyone else.

April 2019
Excellent service. Very professional. Will definitely return. Highly recommend High Grade Watch Repair.

Raghu Mutukulla

March 2019
Good service and quick service for reasonable price. Staff is good

david velarde

March 2019 
I submitted two watches for repair and polish and they were return quickly and as promised. HGW was very professional and delivered the services perfectly. If you have a high end watch this is the place to have it serviced.

 March 2019
Hutch and the team were very professional and timely in repairing my watch. Harry was receptive and professional and and answered all questions that I had.Would highly recommend these guys for any luxury watch repair needs.
March 2019
Got my GMT2 serviced here by Hutch. Turnaround was 72 hours as promised and everything came out as expected. I’m a satisfied customer.

March 2019
High Grade Watch replaced the batteries in two of my watches. They replaced the batteries quickly and their price was very reasonable!

March 2019

Great service love the results


Kent Anderson March 2019 Extremely pleased with Hutch and his Team. Visited on a recommendation from a friend to have my Tag watch battery replaced. He could have easily taken advantage of me, since my battery was old and starting to corrode, but he was honest and helpful – unlike the $300 “repair” bill I got from Tag the last time I had the battery replaced. Excited to have a professional local repair team any time that I need help in the future.

March 2019

I took my Rolex that is over 30 years old to be repaired as it was not keeping time. Hutch and his team did a thorough investigation and found a couple problems. They were very professional and had affordable and watch was repaired in a timely manner. They also took time to educate me on how to to take care of my delicate timepiece that it lasts another 30 years!! Thank you !!


Bigg Fluff

 
March 2019

Take all your watches there. If your watch is broken, they can fix it.


March 2019

I took my Rolex to High Grade Watch for repair. Hutch did a fantastic job!!! I highly recommend the best watch repair shop in town .


March 2019
Very impressed with the focus on customer service, and the timely completion of their work. I was traveling internationally while they were working on my Rolex, and I appreciate how accessible they were through e-mail when I was unable to call for updates. They come with my highest recommendation.

Brittany Crabtree

March 2019
Really friendly and great service.

 

March 2019 
I have used High Grade Watch to service my husband’s Breitling watch for 5 years. They are very professional and trustworthy and I highly recommend using their services for all of your watch repair needs.

March 2019 
Fantastic is the word for High Grade Watch. After reading other reviews, I took them a 50+ year old upper end watch. They did a cleaning, changed the crystal and polished it back to almost brand new. They even helped me install a different band and size it for me. Harry was great and everything was done timely and at a reasonable price IMO. Definitely my go to place for other watches in my collection in the future.!!

Holly Whitt

March 2019 

My experience with High Grade Watch Inc. was excellent. I dropped my watch off for a battery and polish and it was returned to me looking brand new. Sometimes it can be difficult to trust someone with an item that has special memories and I trust them thoroughly.


Chris Drumm

February 2019 

Fantastic! Had Two watches that needed extensive work internally and links added to the bracelet; process took about 10 days. Fair price-great service. Highly recommend!

February 2019 

Great customer service!! The one hour drive was definitely worth it!! I had my Tag Heuer band polished and now looks brand new. My watch will be returning for a full service in the near future. Highly recommend.

 

 February 2019
Awesome place to get your next watch. Have bought over 5 Rolex’s from this place! Highly recommend

February 2019 
I just had my Rolex watch Cleaned and Repaired. Like most people I read reviews before dropping my watch off. I picked it up today, it is about 20 years old and looks like new. Hutch and his team are GREAT I highly recommend High Grade Watch

 

February 2019
Professional and takes great care with your high end merchandise. Great communication and very accommodating. Jumped through hoops for me on a very complex rush job. This is my 4th interaction with this business and I will bring all my repair needs here. Harry and his team are top notch. I trust no one else with my watches. Highly recommended!!💯⭐️⭐️⭐️⭐️⭐️⭐️⭐️

 

February 2019
My watch is a German brand that is not that common, (Tutima) so finding a Master Watchmaker like Hutch was very important. Very pleased with the work, which was worth the wait.
February 2019 
I finally needed a servicing on my Omega Speedmaster Professional (Moon Watch) that I purchased new in 1979. Thanks to Hutch and the Team for the repairs. I won’t wait another 40 years before having it serviced again at High Grade. Thanks for the great job done, and for the professional and courteous service. I recommend High Grade Watch for servicing fine Swiss watches.
 January 2019

Great experience with Harry and team at High Grade Watch in repairing my 2 Tag Heuer watches. Great communication, honest, and trustworthy. I’ll definitely use them again and highly recommend their services. Thank you!


January 2019 
My experience was great! Got a fast battery replacement – and he even went the extra mile to make some repairs to my watch and clean it up at no extra charge. Great quality of work with a short wait time at reasonable price. I will definitely be back!

 

January 2019
Always excellent service and the quality and care taken in repairs is fabulous

January 2019
Brought in a 1974 Rolex OP for service. Not only are these guys masters of their craft, but the customer service is top notch as well. Keep up the great work!

 

January 2019
Owner and staff was extremely professional in every aspect of the watch repair business unlike any watch repair business in DFW. I use many places in Dallas for watch repairs but if you need a no nonsense watch repair this is my place I go to for my high end watch repairs. I just received my Omega Speed Master they overhauled and I cannot thank these guys enough for the quality and service performed. They give you a full assessment up front and time line for the repair and they hit every bench mark and time line for the repair as promised. Extremely knowledgeable and informative on watches. I give them 5 stars and encourage you to bring your watch for in for service and repair. Again I cannot thank these guys enough. Best regards Bernard Hernandez

 


 

January 2019
Such a great find with this place! Master watch guy on site and very friendly, helpful staff. Repair was reasonably priced and fast. Highly recommend!

 

January 2019
I was completely satisfied with the work done on my husband’s Rolex watch. It is over 43 years old and had only been serviced once before I took it to High Grade Watch Repair. It works beautifully and looks brand new. Now I know where I will go next time, but I won’t wait so long!

 

 January 2019

Just had my Omega and Raymond Weil watch batteries replaced and watches cleaned. They did a great job and were very quick.


 

January 2019
I have been a customer of High Grade Watch for many years and have always received the best service and highest quality materials from them. I recommend them to all my friends.

January 2019 
First time we brought our watches to this place. Very friendly staff. We had 4 watches that needed battery changes. Extremely fast turn over – Picked up all four watches after 1 hour. Absolutely recommendable!
December 2018

I purchased a luxury watch in Vegas over the summer for my boyfriend. He is a big dude with a close to 10″ wrist. He couldn’t wear the watch because the standard length bracelet was too small. I decided it would be a great Christmas gift to get it fixed. Two weeks before Christmas I panicked! High Grade was open when I flew in at almost 6. They were patient and took the time with me needed to understand my challenge. They discovered the watch also needed a battery! They have a long term existing relationship withe the manufacturer and we’re able to get the watch there, the extra links purchased, the battery replaced by the manufacturer, pressurized and back to the shop within a matter of days. High Grade put the links in perfectly balanced, one on each side and had the watch in my hands 4 days before Christmas! #santashelpers #myheros #highgradewatchrepair


December 2018
I took my 18 year-old Yacht Master to these guys for service and crystal replacement. There was quite a bit of wear on it and honestly it had been abused from everyday use for years. These guys made it look brand new. Unbelievable. Great expert service.

 

December 2018
Super friendly! I just went here to have my watch fixed and the people were so kind and informative. Extremely knowledgeable on watches ! Can’t wait to pick mine up in a few days.
December 2018
Great job. High Grade fixed a Bertolucci watch band that the factory in Switzerland said could not be fixed after we sent it there for repair. High Grade did it for $265 and they are only a mile and a half from my house!

STET D

December  2018 

Took my all steel Jaeger to get scratches removed and polished great work forgot to take before and after pics but I must say my wrist is shining like never before I can’t stop looking at it


Michael Marengo

November 2018 

Wow….Hutch and team performed a miracle. Had a newer model longines sport that was near destroyed and they brought it back to life….looks almost brand new and was very close to going in the trash can before i dropped it off. Watch was personal for me and now ready for a lifetime of wear thanks to high grade watch. They have been my go to not only for repairs but advise and maintenance.


Carrie Chandler

November 2018
High Grade Watch, Inc. replaced the battery on my Tag within 24 hours, when Jared’s quoted me a 4-week turnaround. I’ll be back for sure! Thank you!

 

November 2018
Very fast, great communication, excellent service. Will be back 110%

 

November  2018
Love these guys! This is the second time I’ve had my watch serviced with them and they have been absolutely fantastic. Excellent Customer Service and Quality Workmanship!

 

November  2018
Awesome! HGW overhauled my wife’s Tag Heuer and replaced batteries in several other watches. Water resistance is guaranteed and all of the watches received a nice polish. Much more convenient alternative than factory servicing. Highly recommend!

 

November 2018
Always courteous Always knowledgeable Always helpful Always fair Always timely

David Jenkins

November 2018
I have been using High Grade Watch for years to maintain my Breitlings (mine and my wife’s). Mine is automatic and her is electric. Any repairs and maintenance have been completed quickly and accurately – high quality – by High Grade Watch. Polish the band? No problem, beautiful. Replace battery? Cool. Fixed a diamond that came loose from the face inside the bezel – perfect. Clean and refresh the mechanism on my automatic – everything done perfectly. I highly recommend these guys as an alternative to the extremely costly Breitling service center!!!

 


November 2018 
Excellent service, cordial, friendly and fast.

Gail Troste

Novemeber 2018
We took 3 of our Tag Heuer watches to have the batteries replaced and were very impressed with the professional service we received. We would highly recommend this business to our friends and family.
November 2018

Wonderful and knowledgeable staff. They are courteous, professional and do exceptional work in a timely manner. I am very pleased that to have found this company. I wouldn’t trust a high end watch to anyone other than High Grade Watch


 

November 2018

Very, very good and professional, with High Grade Watches you will be in good hands, work is done in-house and quickly, on-time. No long waits. Will use them again for sure.


Craig Schwer November 2018

By far the best watch repair spot in Dallas. Guys know their stuff and have quick turnaround. They also offer great purchase recommendations based on your price range and specific tastes as well.


October 2018

team did a fabulous job of advising and repairing my 30 year old Rolex. I wear it everyday, so it was ready for a rehaul! Harry was very proactive in his suggestions and advising and his team ( Hutch and Jonathan) did a fab job of fixing all of my problems. I have worked with this team for many years and they treat everyone like family. You can see this when you enter – they know everyone by name. Would highly recommend!


October 2018
Went here because I can’t stand going to the mall for watch battery replacements. Wanted an in and out establishment. Battery plus stores don’t deal with higher end watches. High Grade handled my watch with care and had excellent fast service with my watch while I waited. Took my other 3 watches just because it was so easy, fast and a good bargain.

 

October 2018
Great customer service and very professional staff.

 

October 2018
I’ve had my watch serviced by them for many, many years. Wouldn’t trust any other company. Quality workmanship, timely repair and great price for the work.

H FWZ

October 2018

My favorite jeweler. Professional, super polite, and the only ones I trust with my watch.


Kevin Owens

October 2018 
Hutch and the team did an amazing job putting some TLC on my beloved Breitling Super Avenger which was in dire need of cosmetic polishing to remove scratches and restore back to its like new condition! They had me in and out same day and I will entrust them to handle all of my luxury watch needs moving forward as a result of the expertise and professionalism!

 

October 2018 

Quality job resizing my platinum wedding rings. Fair price, too. Half the price what a local retail store had quoted me.


 

October 2018

Very quality work on your valuable watches very reasonable prices ! Highly recommend.


October 2018

Hutch, Harry, and Jonathan are amazing! I found High Grade Watch inc online to repair and replace 10 watches that have special meaning to me. One was a Tissot T Touch that was given to my by Ralph Strangis, former Dallas Stars Play by Play broadcaster. Ralph had the following engraving on the clasp, “Those that can, should. The High Grade Watch team replaced the batteries at a high quality and affordable price.Hutch, Harry and Jonathan…..Y’all Rock!


Kaleb Ziegler

October 2018
Great place! I have taken my Rolex presidential as well as me Breitlingans had amazing results. Will come back every time! Harry is my guy and will keep going as long as he’s there. Hutch and Jonathan are great as well I almost always work with Harry

 


 

October 2018
They are very professional, courteous reasonable if you have a watch you care for visit High Grade Watch .

 

October 2018
I brought in Tag that needed the battery replaced. I’ve had the watch for 20 plus years and it’s MINT, it was a watch my Mom gave me one year before she passed away so it’ a pretty big deal to me.As soon as I walked in the door I had a feeling of professionalism and trust. They really know watches, they had it done in 24 hours, the office and staff is very professional, and it was all done for less than I expected. I will bring them more business. I highly recommend them. Jonathan and Hutch really know their watches!!!

 

September 2018
Great service and knowledge! I brought in two watches, one Rolex and one tag. Both needed some repairs but both watches had a ton of scratches on them. I could not believe the difference in the before and after pictures. You can tell the time and quality they spent on fixing and cleaning up these watches that they take pride in what they do. I highly recommend them and I will be using them from here on out!

 

September 2018 

Five Stars 


September 2018
This place is great if you’re looking to repair or maintain luxury as well as mid tier watches. I brought my Movado 800 series and Vincero watch and they did a great job servicing them as well as finding a perfect fitting metal band for my Vincero watch. I am very satisfied with the friendly customer service, very understanding and nice people. Price is reasonable, but more importantly the quality of work is something you can’t get elsewhere. Definitely recommend this place.

 

September 2018
These days it’s rare to find such a great service.

 

September 2018

Very pleased with these guys. Very professional and friendly. Will work with them again.


Sep 2018

Excellent service will be using on my next repair!!


sgrubstein

Sep 2018 
Excellent customer service, quality work, a quick turnaround, and fair pricing. They will be my go-to for all of my automatic watches from now on.

 

Sep 2018

I’ve been a customer of High Grade Watch for over a year now. Hutch and Harry are two of the most thoughtful, experienced and passionate watchmen I’ve ever seen. The quality of their work will far exceed any and all expectations.Another thing I want to mention, They are extremely polite and highly educated. I own 7 Rolex watches, including a $43,000 Gold Yacht Master II (ref. 108051) and a $39,000 Rose Gold Sky Dweller (ref. 326135) I won’t take these watches to just anyone. Hutch and Harry are so good at what they do, that I’ll trust my entire collection to them.I just had 5 of my watches polished TODAY and they look just as new as when I bought them.If you want an unforgettable experience doing business with very respectful and highly educated service team, you MUST go see Hutch and Harry for any and all High End Watch needs.I will be a customer for life.


Sep 2018

Excellent customer service and great work. Highly recommend & will definitely return.


 

Sep 2018

I had read some excellent reviews online for High Grade Watch and decided to take my Omega watch there to have the band resized. I was not disappointed at all as Harry and Hutch were both very helpful, friendly and quickly took care of my watch. I’ll definitely be giving them my business in the future.


Jerry Li

August 2018

Definitely my go to place for all watch repair and services! I had my vintage 1950’s Rolex Datejust serviced along with the crown being fixed. When I received the watch back it looked amazing and works perfectly. Hutch is the ultimate professional and is very knowledgeable in his craft. I will certainly come back to service my other watches.


Ernest Mantes

August 2018  
Along with its hairspring, significant parts of its movement and (oh yeah) the crystal too; I was literally crushed when my Rolex fell from a countertop, landing face-down on a tile floor. Luckily I found the professionals at High Grade Watch. In about two weeks, they returned to me a classic, 30 year old watch that looks brand new and actually keeps better time than it ever has. Look no further!!! #MiracleWorkers

 

August 2018
I was looking for someone who could be trusted and were skilled to work on higher-end watches. It seems others found it too fragile to work with. This was a wonderful find. Skilled, professional, quick service, and reasonably priced, I’ll definitely be coming here for any future watch needs. Thank you Harry, I’m very happy with the service provided on my watch!

 

August 2018
They fixed my vintage Speedmaster quickly and were easy to deal with. I’ve already recommended them to others.

August 2018

I took my Cartier watch here to get the battery fixed, polished, and adjusted. Hutch and Harry were extremely professional and efficient getting everything done in a timely manner. I would recommend getting watches fixed, repaired, or adjusted here. Their prices are extremely affordable for the work and time they put into it!


Courtney Washington

 August 2018
Brought my watch to get clean, shine and size to my wrist a great place wouldn’t recommend anywhere else everyone was nice and helpful. I will definitely be coming back here. Thanks so much High grade watch

 

August 2018 
Polite service, timely work (no pun intended!), and very pleased with the overall experience.

Judy Clark

August 2018
I was nervous about bringing my husband’s gold coin Corum watch anywhere. It is something he wants to pass down to our son and he rarely wears it in fear of losing or damaging it. High Grade Watch was so professional and knowledgeable I felt immediately at ease. They charged a fair price and the work was done quickly.

 

August 2018

I came here to change batteries on my Tag. They did a pretty good job. Since my Tag had chronograph, it took one day for them to complete the work and they delivered the watch back as promised. They also said all scratches can be removed for $49. I took a chance of trying it out. They removed all the scratches possible and made my watch shine. Overall good place to service your branded watches.


Mo Heidari

August 2018
Amazing watch place. I just recently bought 2 watches from them and loved it, I scratched one up one night going out with friends and they assured me it will all be back to normal. I was very pleased at the end result, not only do you get a great deal for the watch and the can fix anything you do to it. All 5 Stars here

 

August 2018
I have had my watched serviced several times by Hutch and/or Jonathan and each time it has been a great experience.

August 2018

I just went there with about 7 watches that needed adjustments &/or batteries, & I received the best service I’ve ever received at a watch repair location. The guy who greeted me was polite, precise with his work, & most importantly for some very quick (I was out in about an hour) for those who have tight schedules. I was a walk-in, they had a very comfortable waiting room, offered me water, just top notch service and their work matches their catering.They do repair for all watches, expensive to inexpensive like most of mine were. Don’t hesitate to come here even if it’s further than a mall kiosk! Worth it.


 

Aug 2018 
Wow I am so happy I found this place. They do fantastic work and are very nice.

 

August 2018
My Rolex had been giving me problems and when I brought it to High Grade watch they worked on it several times. When the problem was still occurring they told me the face didn’t fit my watch. I had traded my original watch for a newer one and the jeweler put the face on the watch an cut the hands to go over my diamonds. The face also was too big for my new watch. Hutch the master watchmaker was talking to me about it and I then remembered when that happened without telling me they had done that. He found a new face for me and replaced the hands and my watch has been working great ever since. If I could I would give High Grade Watch 10 stars.

Dona Taylor

August 2018
Made my ancient Rolex look brand new! I’d had it on my arm for 30 years and now it’s good for another 30! Thank you guys!

Marc Morozzo

August 2018
Hutch, Johnathan and Harry were very helpful, knowledgeable and efficient in diagnosing and repairing my watch. They delivered my watch timely and fully repaired. Thanks for your great service.

July 2018
Just had battery replaced for my Tag. great service. Last time I had to ship it to Tag service center to get it done. It is great to walk into a store and get quality service while you wait. Thank you Harry.

 

July 2018
Highly recommended seller. Not only was the price the best I could find in DFW, the service was excellent. Harry, Hutch and Johnathan are total professionals.

 

July 2018

I had a great experience at High Grade Watch starting with the quick response from my online correspondence through the repair process. I had my Bulova Chronograph Precisionist serviced for a very reasonable cost. They replaced my battery, replaced the seal and pressure tested to verify it was water-tight. They were very knowledgeable, explained the process and had extremely fast turnaround. Very personable and professional group of folks. I’m sure to be a repeat customer.


July 2018
Harry and his team do a wonderful job. They are prompt, passionate about their craft and communicate very well with you. If you have a higher end watch and need it worked on then this is the place to go.

July 2018

JohnThon and Hutch did an amazing job on my Rolex! Great to work with!


 
July 2018
Very professional. Went out of their way to replace a watch battery after they had closed for the evening. Jonathan completed the change within a few minutes and reasonably priced

July 2018
Extremely professional and quality service, and I’d much rather do business with a local company than send my watch off to someone in another state. They did a great job replacing the broken crystal on my Ebel, and even cleaned it so well it looks like new! Highly recommend them for your watch repairs.

July 2018
I had a fantastic experience getting batteries replaced on two very expensive Chopard watches. Given how fragile Chopard watches are, I wanted to be sure that I gave it to the right person and Hutch was just the person. He was very knowledgeable and I was confident that he would do a great job. Harry was very helpful in getting prices to me in just a couple of minuted, service was quick and I had both my watches back after battery replacement in just one day! I am definitely going back with all my watch repair needs and highly recommend them, especially for high end watches!

les sharpston

July 2018

High Grade Watch Repair just recently serviced my 5 year old Omega Big Planet Ocean,it had never been serviced since new.Harry is very professional ,personable while explaining the service my watch needed and their pricing was competitive with Omega plus i like the fact they are local.The watch looks ,performs now like new. I highly recommend High Grade Watch Inc.


July2018
They were able to salvage my Rolex that sustained water damage and made it look brand new! I later bought an amazingly beautiful watch for my wife and they were able to get me a great deal on it! I would highly recommend High Grade Watch Inc. for all your timepiece needs…new purchase and repairs alike!

dano51222

July 2018
I just picked up my watch from High Grade Watch and Jewelry. I recommend using Hutch and Johnathon for watch repair. They are very honest,. They do what they say, and do It in a very timely manner. This is he second time that I’ve used them to work on my 37 year old stainless and gold Rolex watch. I bough it new, and have have had I cleaned regularly. These guys always do great work.

July 2018
Very good experience with Jonathan hutch and the team there. Fixed me up quickly and watch looks great !!

Jeff Baack

July 2018

Excellent, fast service. Very helpful and knowledgeable staff. And also a great price. Jewelry stores don’t provide the same amount of experienced staff to do any type of watch repair. Glad I found these folks. Highly recommended!


June 2018

Very courteous and professional watchmaker. My Rolex came out shiny and looked as new.


Barbara King

 June 2018
High Grade Watch took great care of my Rolex and I received it back in a timely manner. Hutch & Johnathan we’re great. Very professional and clean office. I highly recommend this repair shop.
 June 2018

High Grade Watch has been doing a very good job on my Rolex and Chronoswiss watches for a number of years. I would recommend them to anyone who needs work done on their watch.


omega nanayakkara

 June 2018
My Omega constellation just stopped working on me and I was told by a previous watch repair store that it needed the crown replaced since it was dented. I was not sure about this evaluation. However I took my watch over to the friendly folks at High Grade in Plano and was informed by the experts Harry and Hutch that there was nothing wrong about the crown. It required a check on the internal mechanism i was told. They gave me a rough estimation of the cost and told me that they will call back after an inspection of the watch. A few days after I did receive a call back and was told it needed replacements of the mechanism and estimated cost was clarified. The watch was fixed a few more days later. I paid $375 + tax and I was a happy hopper back with my Omega! I recommend High Grade Watch repair!

 

June 2018
Fantastic service! Harry and Hutch are very professional! Took in my wife’s Rolex datejust for repair. Walked me through the issues on the spot and were able to fix it for less than half of Rolex’s estimate and within 2 weeks (rather than a couple months that Rolex quoted). Highly recommended!

 

June 2018

Quick turn around, great service, and affordable.


Thomas Crown


 
June 2018
Quality Service, those guys are awesome. I felt comfortable leaving my favorite watch there, and the guys are friendly and professional. Im pretty particular when it comes to service on my belongings, but I’m a loyal customer now.Carlos
June 2018
So excited High Grade made the move to Plano. Service is always top notch and they are professional as always! Cannot recommend enough.

 

 
June 2018

If you need a watch fixed – take it here. In today’s world it is hard to find people that take pride in their work and customer service like the people at High Grade Watch. My watch operates better now than it has in 5 years.


June 2018

This place is awesome. I had an Omega serviced here and they did a great job. Would highly recommend !!


June 2018
My boss is extremely picky it’s his watches, and there is no one else I would trust in DFW! These guys are so amazing!!!! You must go her for all of your watch repair needs

 

June 2018

Great service, extremely polite staff, and amazing work!


David Yu

 June 2018 
FIVE STARS !

June 2018 

Very nice and friendly!


Wendy H

June 2018
I took my Movado in for polish and battery change together with two more for just new battery. Harry is very professional and he said 20 min. It was a Friday afternoon at 5:15 and they still willing to work on them immediately. At about 20 min, all work done. The Movado still has some scratches but definitely looks a lot better. The price is very reasonable. Overall great service. Very efficient and professional. Will definitely come back for any repairs and battery change on all 8 of my watches. Thank you.

 

June 2018
Dropped off three watches and they did a great job on everything, from simply replacing a battery on a very inexpensive watch up to a full service on an Omega. Great job and great prices on everything.

 


Michelle Feinberg

June 2018

Very knowledgeable and great service


Patrick Barr

June 2018 
 

Took three watches for new batteries, this was the first time someone ever offered to replace the gaskets in the (two higher quality) watches so they remain water resistant after repair. I’ll be coming back from here forward.


Chad Fredericksen

June 2018
I have been using High Grade Watch for at least 15 years. I have purchased watches and had watches repaired and serviced. I would not think about using anyone other then Hutch and Harry for my Rolex watches.
June 2018
Had a massively damaged Submariner bracelet which they, miraculously, managed to restore to pristine condition. Any other facility would have just replaced it. These artisans perform world-class restoration work in a fraction of the time and expense. My Highest recommendation.
June 2018
Had a Rolex serviced and repaired. Adhered to timeline I was given and watch is working like a charm! Thank you High Grade Watch repair!

Roger Chang

May 2018
Friendly and very detail oriented. Highly recommended for servicing your watch.
 May 2018
Great work

Kent Underwood

May 2018
I was so pleased with the service I received from High Grade Watch repair. They restored my father’s Omega watch that was no longer working and had taken on moisture. They are fantastic and I would recommend them to anyone! I am absolute a customer for life!

Barb McWilliams

May 2018

Professional quality service. I will be back for all my watch servicing. Thank you!


Jacob Dummermuth

May 2018
Brought in a vintage Rolex for general inspection and authenticity check. Excellent service. Highly recommend!

Anders Hultman

May 2018
I am very impressed with Hutch and the team at High Grade Watch. They serviced both my watches and now they look absolutely fantastic. Hutch also gave me good information about how to care for the watches. They are my go to place for watches going forward. 5 Starts

Dan Mobley May 2018  Great customer service and found some rare watch parts very quickly. Would highly recommend.


 

May 2018

Very glad we found High Grade Watch. After years of being able to have our watch repairs done by highly trained professionals in another city, we were disappointed with the choices in the Dallas area. I trust these guys, they have the knowledge and equipment to do the job right.


May 2018
They perform quality service for your watches very happy with their service.

Mark Neinast

MaY 2018

High Grade Watch did an excellent job repairing my TAG-Heuer watch. I had taken it elsewhere and was told it could not be fixed, but Harry fixed it as good as new! Even fixed the clasped where the pin had long ago worn down and would slip. Thanks!


May 2018
Have used High Grade several times. They have always been fast, efficient, honest and have done very good work. Today while picking up my Omega from getting serviced he noticed a screw coming loose on my Rolex. He immediately fixed it for me. Very thankful he was paying attention, and my Rolex which was just recently sized at the RSC in Dallas didn’t fall of my wrist. Will continue using this great establishment.

jwha1a

May 2018
Brought in my Rolex deep sea with water under the crystal. They saved my watch and were very honest and helpful. I 100% trust these guys. Pleasure to deal with. Kept me updated and had my watch ready early!!

David Jeiel

May 2018
Harry and Hutch cleaned up and polished a Cartier Santos so I could pass it along. Did a great job given the small, difficult satin and high polish side by side surfaces and edges. Looked brand new. I’ll stop by again with a more complicated piece and update upon completion.

Matthew Clark

May 2018

Went for the 2nd time in 2 years! Awesome work, excellent service and always so professional. I only take my Rolex to 2 places, Rolex of Dallas and High Grade!


Julie Fisher

 April, 2018
Excellent service by Harry! I went in to have my husband’s Tissot battery changed and found out the folks at High Grade are Swiss watch experts. He was happy to service our Seiko and I also got a ring resized as well. Definite 5 star service! Try them out, you will not be disappointed. Perfectionists!

April,2018

I recently had my Rolex Datejust serviced at High Grade Watch for the first time and now I’m a customer for life. Harry is personable and professional and I highly recommend him!


Kenn Brooks

April ,2018 
I had part of my collection of Invicta watches batteries replaced and some links taken care of by High Grade Watches and They were very friendly, super customer oriented w great prices! I am extremely happy with this company! I recommend them to anyone who has expensive watches.

April, 2018 
It’s amazing there’s such a vast difference in prices for watch battery replacement. High Grade Watch repair is my new place to go! Great prices & expertise!

April ,2018 

I’ve dealt with High Grade Watch for a couple of years now for service on my Rolex, and I have been very satisfied with the results. Harry is a very personable guy and enjoyable to work with.


Tobin McCarty April, 2018 Highly recommend. Able to get a deep scratch out of my bezel with quick turnaround.


 

March ,2018
I had a great experience with high grade watch in plano.They are very knowledgeable and had great customer service. They helped me repair my Rolex datejust that i had dropped and broke the crystal and replaced my Tag heuer watch battery. They both look like new and work great and they are my new go to place. If there was 6 stars i would give 6 !!!

cgolema

February 2018
I brought my Breitling to High Grade watch for service. It turned-out that moisture had made its way into the case and replacement parts were required. Harry kept me abreast of the situation via calls and texts. All repairs were made with Breitling components by Hutch and I received the watch back thoroughly cleaned and polished. It looks brand new! I’ve just found my go-to for anything watch related. Bravo to both Harry and Hutch at HGW!

February 2018
Outstanding service and excellent work. After 15 years of flawless function, my Rolex Submariner stopped working one day. Past experience taking my other watches back to the retailer for repair proved very costly and had to wait several weeks before they were returned. I’m so glad that my search for a local repair shop brought me to High Grade Watch Inc. Within minutes of my arrival, they found the problem with my Rolex and gave me a more than reasonable estimate. About a week later, the watch was back on my wrist, working perfectly and so nicely cleaned and polished that it looked as great as it did the day I bought it. I rarely write reviews, but was very impressed with High Grade Watch Inc. I will be taking all my watches here from now on.

February 2018

Fast, friendly, high communication & high quality. Wonderful when you find a company that takes pride not only in what they do, but how they do it. Thank you for restoring my beautiful watch back to life!


February 2018
Here is the watch back from High Grade Watch Inc in Plano TX. They did a first class on servicing the watch and fitting links from another air king bracelet. They were able to also offer one year service and polishing on the watch. Very happy that the watch has a patina but looks too top as well with the polishing. They saved me the headache of replacing the acrylic crystal, buying a new bracelet, replacing the crown and stem, and servicing at RSC Downtown Dallas. Turnaround time was about week and a half compared to RSC 6 weeks. Thanks to Hutch and Jonathan.

 


Faith Stazzoni February 2018

They fixed my wife’s Rolex perfect.

Fred Bates

February  2018
Excellent service. Great customer care as well. I’ve had them service three of my watches, and I highly recommend them. Fair price, fast service, and excellent work. Two thumbs up.

January 2017
Excellent service

Joe English January 2018 

I’ve always had my Omega SMP serviced by Omega…no more. Wanted a faster service and saw the reviews here. HGW staff is professional, knowledgeable and accommodating. They gave me a reasonable ETA and had it ready sooner.

 


 

January 2018
High Grade Watch did a great job changing out the band on my Rolex Sky Dweller. Hutch was very knowledgeable about and appreciative of my watch and I wouldn’t hesitate to bring it in again for anything else I may need.

Cyndy Crider January 2018

I highly recommend High Grade Watch Repair. It services fine watches. Do not take your good watch to a jewelry store. Take it to this place. They are strictly service. Very nice people. Very informative. My watch was fixed in a timely fashion & it looks brand new.

 

 Traci Parker

I live in Frisco and just could not ever to seem to find the time to fight the traffic to Cartier Dallas for repair on my Cartier tank watch. After doing some research, and reading the great reviews for High Grade, I gave them a try for the servicing of my 15 year old watch. They did a great job, and are so conveniently located off of Parker and the Tollway in Plano!


 J C
January 2018
Thank goodness I found this place, I was completely frustrated with several other jewelers when I needed to get a couple of specialty watches repaired. Reasonably priced, finished in a timely fashion (even though it was during the busy holiday season). And peace of mind knowing my watches were being repaired on site instead of shipped off to who knows where like other shops do! I will definitely be a repeat customer here, no excuses now about why some of may favorite watches can’t be kept in mint condition.

January 2018
Exceptional and quality service. I am glad that I found them and will use their services in the future.

Robert Kuhn December 2017

Great guys to work with…First time having to get my Rolex worked on in 5 years. The price was more than fair and the workmanship was great! Took about 6 days for the work to be completed. Definitely would recommend them and will go back as needed.

 

December 2017
Excellent Service and Fantastic to work with. The only one I will let work on my Rolex.

 


Mark Scott

December 2017
Great work, Fair price. Excellent service.
December 2017
excellent service.

December 2017
what a great find. I took a watch for replacement battery and they cleaned my watch perfectly as well. Reasonably priced, great service and very knowledgable. Will certainly be using them again if needed. Thank you

 December 2017

I’ve used high grade watch repair for 5 years and they have always done an outstanding job. I’ve used them to repair and replace batteries for my Omega and Boss watches. Each time they’ve done a high quality job for an affordable price. And their new location in Plano is super clean with a nice waiting room. Would definitely recommend them to anyone.
December 2017
HGW is a pleasure to work with. They are knowledgeable and skilled in their craft. Why send your watch to Switzerland to get fixed when you can get such quality work here in Texas?

November 2017
Probably the best watch shop I’ve ever worked with. I own 3 Rolex watches. Each one was purchased New from an Authorized Dealer. Keeping them Clean and Polished is an obsession of mine. I wouldn’t trust my pieces with just anyone.I first met Harry at a local store. We were both waiting in line to check our, when he tapped me on the shoulder and complimented me on the limited edition Rolex I was wearing. I was impressed with his knowledge and passion. He was extremely friendly and genuinely interested. He informed me that he had a Watch repair shop in the event I ever needed service.I decided to visit his shop to get one of my watches polished. I must say, the BEST Customer Service I have ever experienced. Harry and his staff are true professionals. They are passionate about their watches and treat all their customers like family. Building relationships are just as important to them as their business.The polish job exceeded my expectations. The quality of their work is better than most I’ve seen in the past. This is a rare gem, a true family owned business that cares about the relationships with their customers with amazing quality.I will be a customer for life

November 2017
If you have a nice watch, this is the place to bring it to. 6/5. Will not trust anywhere else.

November 2017
These guys are great! After calling several other places I decided to go with HGW after reading their reviews and talking to Harry on the phone. He gave me a price over the phone to switch out the dial on my Datejust and answered several other questions. They were not the cheapest, BUT, they were very competitive. Today I went in and Harry confirmed everything they were going to do and said it would be completed in 30 minutes. The watch was ready in 30 minutes. When I went to pay he showed and told me everything they did. Very happy. I will be bringing it back to be serviced in the next 1-2 years. It is evident they put a premium on customer service. Come check these guys out!

November 2017
Excellent service and quality workmanship. They were highly recommended so I asked them to service my submariner. The entire experience was first rate from the initial phone call to the final pickup appointment. Friendly, professional, and nothing negative to report from my entire experience. My submariner looks brand new. I recommend them wholeheartedly.

October 2017
Fast and great, nice place and solid work. Definitely will come back.

Brendan Burke October 2017 

If you have a nice watch, this is the place to bring it to. 6/5. Will not trust anywhere else.

Jennifer Eggen

 October 2017 
Took my husband’s Rolex in to have it repaired and cleaned. They did a fabulous job and had it back to me in a week. The work is guaranteed for a year and they will clean and polish it for free for one year. Great experience!

 

October 2017 

I brought my Cartier Roadster in to repair the clasp and they did a fantastic job while I waited. Reasonably priced and friendly service. Highly recommend!


Andy P

October 2017

Very pleased with my recent experience. Based on the great reviews here, I took my 17year old TAG watch in for inspection. The date component had been acting erratically for several days…and then it all just stopped. I knew that it was more than just a battery issue, so wanted to be sure that it was in good hands for any servicing. Within minutes after arriving my watch was opened, and it was explained to me what had happened…and what needed to be repaired and service. About ten days later, my watch was ready. And, not only was it fixed, it looked better than it had in years. Highly recommended!


October 2017

Excellent and quick service. Took a number of watches there for repair and was very impressed with Harry and his staff.


Brittany Simmons

September 2017
I highly recommend that anyone in need of professional and expedient watch services patronize High Grade Watch. I initially called to get a quote and they turned the quote around in a matter of hours. They also allowed me to text a photo of my watch in efforts to do it over the phone vs. me having to physically come in to show them the watch. When I came in weeks later, they remembered me, my specific watch, the quoted price, and necessary parts. Lastly but not least, the repair timing exceeded my expectations and I received a phone call when it was done. From quality of repairs to customer service, this place is a win! Do not hesitate to trust them with your watch(es)!

Sheila Danlog

September 2017 

Very good and reliable service..


Candy Harrison September 2017  

Awesome watch repair, great people.


September 2017
I am never at a loss for words (according to my husband of 40+ years…), however, all I could manage was OH WOW!!!! Both my 2004 18K Gold Rolex Lady Datejust with Diamond Bezel and my husband’s 2008 Breitling Chronomat were serviced by High Grade Watch (Harry & Hutch). The impact was startling! Both watches were completely revamped and services rendered, making them appear to be new watches! Their professionalism and enthusiasm for the technical services they provide are worthy of emulation by their peers. The pricing was just as we were told up front, so no surprises. We could not be more pleased and will definitely be returning!!! Thank you kindly for your consummate professionalism gentlemen! BZs!

Michael Bilicki

August 2017 
This is a first. Never sat in a waiting room for a watch repair. I knew it would only take a few minutes but after a long day at work, sitting down was actually nice. Almost felt like a high end vehicle service facility. I was in for a simple pin replacement, no appointment, 15 minutes before they closed and was out by the time they closed shop. Harry even noticed my spring was loose so he replaced as well. Thank you again!

August 2017
Took my Rolex submariner with a Rubber B rubber strap with the original clasp in for adjustment because another jeweler who initially adjusted it said they could do nothing about it and that I should wear it for a week to see if it helped. It really didn’t and the rubber strap was way too tight and went to High Grade Watch Inc 2 days later. They fixed it to a PERFECT size for my wrist free of charge. Will definitely consider going to them for buffing and polishing in the future.

Kyle Richardson

August 2017
I had a wonderful experience with High Grade Watch. I would highly recommend them for watch servicing and repairs.

Tjbent

August 2017
This is a great place to do business with. They are watch experts and have integrity

July 2017
I went in on a Saturday and wasn’t aware of an appointment only on weekends. Well, got lucky Harry a team member at High Grade Watch took my watch in and polished it looking brand new that same day. Great quality service! Definitely recommend!!

July 2017

Amazing service and wonderful job fixing my Tag. Finally found a great business and deliverers quality work.


Collette Peisner

 June 2017
Have had an ongoing issue with my Tag Found this place on the internet and thought I would try it. They absolutely could not have been nicer. Very very thorough in their explanation with regards to what the problem was. We agreed to try an easy fix rather than go in for the full blown fix. It’s a wait and see with regards as to whether this fix will work, but I could not have been happier with their customer service and their suggestion to try this first. I am pretty positive I won’t go anywhere else from now on. I recommend that you try this high quality watch repair location should you find yourself in need. It’s easy to get to, the people are very knowledgeable, they have been around quite a while, and they are very reasonable.
June 2017
I did some research and found High Grade Watch. I took my wife’s Tag for a battery replacement. While there I had them do a cosmetic freshen up. Not only did it look brand new, but they did it in just a few days. I was quoted more money and weeks time frame from competitors. They did such a great job, I decided to leave my Rolex Submariner. I had it serviced, polished and the bezel replaced. It hasn’t looked this good since it was new. Thank you guys. Larry

June 2017


June 2017
 Great folks that do the job right. Don’t spend money on big chain jewelry stores and support small businesses like this one.

June 2017
I am WAY late writing this but Harry has been my go-to guy for my husband and my TAG watches for many years! He is always friendly, conscientious, and not trying to sell you something you don’t need. It may not always be what you want to hear….BUT you own a high end watch and sometimes repairs can be expensive. That said, I have had to spend very little on our watches in comparison to 20+ years of wearing my original TAG plus a few others. Rolex too! I am so happy they are in Plano now and not on LBJ. That drive/traffic was a killer for us North Dallas types! The new office is very nice as well and a nice waiting area if you just need a battery! Good Luck Harry, JGILL Dallas, Tx

Collette Peisner

June 2017
Have had an ongoing issue with my Tag Found this place on the internet and thought I would try it. They absolutely could not have been nicer. Very very thorough in their explanation with regards to what the problem was. We agreed to try an easy fix rather than go in for the full blown fix. It’s a wait and see with regards as to whether this fix will work, but I could not have been happier with their customer service and their suggestion to try this first. I am pretty positive I won’t go anywhere else from now on. I recommend that you try this high quality watch repair location should you find yourself in need. It’s easy to get to, the people are very knowledgeable, they have been around quite a while, and they are very reasonable.
June 2017
Harry was willing to meet me on a Saturday to look at my watch (1983 Rolex Datejust). He was up front and honest with me from the start, so I ended up leaving my watch with him for a service and new acrylic face. When I got the watch back it looked new and seems to run great. The price he quoted me from the start was the price I paid. High Grade Watch will get my business again.

June 2017
Very friendly and great service!!! I Highly recommended them!!!
June 2017
fantastic! have taken several of my watches here for service and repair. the customer service is always exceptional and quality of work is second to none. would not consider taking my watches anywhere else for service or repair

 May 2017
I had my Rolex datejust serviced & the dial refinished by Mr hutch. Harry met me at their shop on a Saturday which is awesome considering they are closed on the weekends! They replied to my emails promptly and were very helpful in answering & explaining all of my many questions. The work from start to finish took a total of 18 business days. They did a great job and I would definitely recommend them without hesitation.

 April 2017 
Initially was skeptical about making a big purchase via internet, however, I found a watch that I really wanted and after reading their reviews it made me feel more comfortable
to move forward. I inquired about the watch and after 5 minutes a sales rep named Harry reached out to me! Please keep in mind he had a speedy response on Sunday when they weren’t even at store because it was closed! Harry was able to make me feel at ease because he was an expert in his field! Hutch, Harry’s boss was able to work out a great deal for me! After they received payment for my new style Datejust Rolex, they next day air shipped it out to me! After I received the package I took notice Harry had even included the light green outer box you get when purchasing a new one! All in all my experience was extremely professional! I would recommend anyone to them, and would purchase from them again!

 March 2017
Great Service, Great Work, and Great advice for caring better for my watch!! Really knowledgeable ! Sent my Bell & Ross along with a Tag to get fixed, had a quick turn around and price for fixing both watches was extremely reasonable. Great value. Thanks!

Sarah Janeky

March 2017 

I recommend Hutch at high grade watch to all my family always. He has been our family’s rolex guy for many years now. Hutch does quality work and always professional with his expertise. He just recently did my husband’s two rolex watches for both of our sons graduation. They both look amazing and run just like the first day. Hutch is amazing guy! The best in dallas in my opinion. I’ve never written a review before but for Hutch and the team at high grade watch they are worth more than a review. Hutch thank you again 


March 2017 
I can tell you I have never seen such a Professional operation from beginning to end which resulted in a perfectly smooth operating gents day date Rolex President. I started off by a conference with Harry very impressive gentleman. He assured me Hutch is a master watchmaker. At that time it was so easy me being in my mid 50s I get a email slip to package and send my timepiece to him. Hutch saw what was wrong immediately Harry called and explained in detail next thing I know my 18k president is back in my house and on my arm and appeared new. I can go on However I sent my watch which was 25k new and I will do it again my wife’s will be due for service soon guess where it’s Going. ; )

March 2017
Couldn’t be more pleased with my experience at High Grade. I have some less than common Lucien Piccard watches that not all places will service. Was able to get a very fair price for multiple watch battery replacements. Great service, great turnaround time. Very happy with my experience.

David Lange March 2017 I have an Omega Seamaster 300 that is awesome…minus the god-awful polished center links. Harry at High Grade Watch was willing to brush them for me, at a reasonable price, and an insanely quick turnaround time. It now looks perfect. I will absolutely go here again when the need arises.

March 2017 
This was the smoothest transaction I have made in years. Stress first coming to a decision to send my rare watch however I saw several reviews that I was impressed with. Geez am I ever glad I sent my rare watch to this service center The Secret is a loss of true craftsman or. Shall I say watchmakers a lost art. I Am way impressed and that is not easy to do.

March 2017 
Great Customer Service! Highly recommended! They offer the best prices for watches and they are very honest! This is the place to go for luxury watches!

February 2017
Harry at High Grade Watch was a real pleasure to work with. I was a little nervous about sending a Rolex to someone I had never met before, but all of the Google reviews got me comfortable. It ended up being a very smooth transaction. My watch was not running when I sent it, and was pretty scratched up. I got it back running perfectly and very cleaned up including a new bezel, which Harry suggested replacing after seeing the watch. Using UPS made it easy to work with Harry and crew, and gave me comfort that the watch was insured in transit. Quick turnaround, fair prices, and nice guys. I recommend them without hesitation.

Kathy Bach

February 2017

Great service, quality craftsmanship. Worth the drive.


January 2017 
 Best kept secret in metroplex. Need a high end watch battery replacement that would have taken retailer weeks. Highly trained professionals can fix and maintain all fine pieces, including my Cartier. Thanks for helping us within hours. Highly recommend , nice people to work with.

connie roberson January 2017

Hutch did definitely a fine job on my watch, a beautiful job actually. Jonathan a watchmaker, wonderful workmanship I am relatively new to Dallas and to find a honest good detailed jeweler , I am so lucky. Harry is a asset to the company, he is personable, professional and a pleasure do business with, keep him, great job, thank you.

Daniel Hoyos

December 2016

Very professional. My watch looks brand new. They were kind enough to text back and forth to fit my schedule as I made decisions on the products and services I would receive.


 Jerome Chauvin

December 2016

I selected High Grade Watch of Dallas after searching many dealers and customer reviews.  High Grade Watch contacted me after my inquiry for more information the following day.   After speaking with Mr. Harry I was confident I selected the right company to service my Rolex.  Shipping labels to and from (next day air) were provided and within a week my watch was returned.  Watch is working perfectly and looks brand new.  I will definitely recommend HGW to my friends for their timepieces to be serviced.  A big thank you to Jonathan and Hutch as well for performing excellent service on my Rolex.


 
November 2016
I just purchased a beautiful Tag from High Grade Watch, this is the second item that i buy and i must say that working with Harry and his boss Hutch, is really really professional and easy.It is very nice when the right people talk to you and offer first class service and support. I got my Formula 1 next day with no issues at all.My suggestion to friends would be : whenever they need to get something for themselves or for a present, make sure you talk to Harry, High Grade Watch may have what they are looking for.Thanks again for the trust and great support, please keep up the good work guys!
 

 G W
November 2016
I just purchased a used Rolex Date from Hutch and Harry at High Grade Watches. I was a little hesitant as I am out of state, but they were very helpful and upfront and it just arrived exactly as promised and on time. I appreciate the great service and will stop by and visit them personally when I am in Dallas soon. Five stars from me on their one on one great service (while I am out of state) to the super fast delivery and value!

William Crowder November 2016 Sent in a tag heuer for repair that nobody in okc could fix. These guys fixed it for an excellent price and were very helpful during the process. Harry was extremely professional on the phone and responded to emails quicker than I expected. The repair was done right the first time. You can’t go wrong using them for service and repair.

 
 October 2016
Hutch and Harry were amazing! Instead of 5 stars, I would give them 10. I had taken my Rolex watch to several local watch repair shops and was told it was unrepairable. When Hutch and Harry looked at my watch, they didn’t blink an eye and said, “no problem, we can fix it for you.” Not only did Hutch fix my watch, it looks beautiful and the repairs were done in a timely fashion. Hutch and Harry make a great team, and I highly recommend them to anyone for any watch repair! ❤️❤️❤️ Thank you so much, I will be a lifelong customer!Jodi Pinasco Heber Springs, Arkansas October 7, 2016
October 2016
Great people, great service, & great magazine material for the brief time I waited…. Harry is a cool dude who knows his watches. I will definitely be returning to High Grade Watch for any of my future watch needs.
October 2016
Being relatively new to Dallas, I was looking for a place where I could have my Piaget and Ebel watches serviced. I have had them in storage for several years, so I wanted someone that I could trust with plenty of experience. That is is exactly what I found with Professional High Grade Watch. Harry helped me each time I was there. They were ready when he said they would be and he updated my appraisals.I just found my new watch and fine jewelry store in Dallas.* * * * *. All the way around.
 October 2016
I’m glad bringing my business here, they are honest, nice and quick to answer, I will be a regular customer.
September 2016
My experience with High Grade Watch was excellent based on the professional, courteous customer service and high quality work. I had a complete overhaul done on a Breitling and a full repair on a vintage Rolex. After a quick turn-around, the watches look and run like new again and also come with a service warranty. Thanks, Harry!
September 2016
Brought in my tag heuer aquaracer yesterday to get battery replaced with gaskets and cleaning. Harry did a great job just within 15 minutes to replace it all and watch came out looking almost new! So glad I came here and will be back again for sure. Great customer service and competitive pricing!

J.Parker Rhodes Jr.

September 2016
Harry and Hutch did a phenomenal job on my 1968 Oyster Perpetual Datejust! My dad got this watch from my grandfather when he graduated from Georgia Tech in 1984, he was wearing it the day I was born and you can clearly see it in our first picture together in 1991. I received the heirloom in 2014 when I graduated from Belmont University and I have worn it every day since. The crown broke last time I changed timezones and I took it into Rolex in Dallas. Since it was a vintage watch that hadn’t been serviced in some time, they turned their noses up saying it would make more sense to buy new watch. I was skeptical to take it anywhere other than Rolex because I have heard horror stories. The guys at High Grade Watch are Swiss watch technicians of the highest caliber! My watch looks better than I can ever remember it looking in all of my 25 years! I wish I could give them a 10 star rating because they give the best quality the attention to detail required to make my watch new again. Thanks guys! Great work!

Edwin Restrepo

August 2016
Awesome! Ask for Harry.

Mark N

August 2016
Very impressive. I don’t actually live in Dallas but came here because of the 5 star reviews and I was not disappointed. I wanted to have diamonds added to the face of my Rolex President and found Harry to be very knowledgeable and service orientated. You can tell that he is someone who really takes pride in what he does and it shows.I’ll be picking up my watch next week and will give an update but I have no doubt that it will look magnificent. If you value your time piece and want only the best in terms of service at a very fair price, then this is where you need to go.I promised an update and here it is. I picked up my Rolex President today and all that I can say is WOW!! I had diamonds added to the dial and because this is a vintage piece I wanted to keep the original dial vs. replacing it completely. Harry and team did a fantastic job. The face looks stunning and they completely cleaned and polished the watch and even added new hands because the existing were pitted. I could not believe the difference it made. The watch looks better than new.Thank you Harry and the entire team. Job very well done!!!! 

Kim Cady

July 2016
After taking my watch to a couple of local jewelers for repair (they both replaced the battery, leaving the watch still inoperable), I took the watch to High Grade Watch for repair. I was given an estimate, and after 2 weeks was called to tell me my watch was repaired. When I picked up the watch, it was cleaned, and working perfectly (for the first time in over 4 years). I find that High Grade Watch is a highly skilled and ethical establishment with a distinct focus on customer service and satisfaction. I’m sorry that this sounds like a blatant pitch for them, but that is an apt reflection of how much they impressed me. They are now my jeweler of first choice. Do yourself a favor and check them out.

Bug Long

June 2016
 
Researched online and saw great reviews. I was concerned that I find a business that had the ability to restore my Tag properly. They did an amassing job. Looks like new. Very happy with their service.

Jp Ortiz June 2016

Had a watch that needed a new battery. They were friendly and quick. Definitely recommend them.

Janet Jones

Feb 28, 2016

Hands down best Swiss watch repair business I have ever came across. Team at high grade watch is extremely professional and made the process so easy. I live in California and mailed my watch they kept me informed step by step. They do all work in house which is great and very knowledgeable. These guys are the real deal and honest. After my first repair I have shipped my husband and sister Rolex also. They are my family new watch guys. Thank you team at high grade watch for making life easier.


Valera Nazarevych

May 4, 2016

I received an impeccable service at High Grade Watch. I ordered a Breitling watch and was helped by Harry who mailed the watch to me without any delay using the express mail, he set the time and date on the watch for me so I would not have to do it myself. I received it the following day, in a perfect condition. Harry called me to notify me that the watch was mailed and also contacted me after I received it to find out if I was happy with the delivery and the watch itself. He is a professional, knowledgable and helpful sales person. It was a pleasure to have business with this company.


Greg Pelt

March 10, 2016

Harry is awesome. He put two batteries in two time pieces and cleaned another.  Service is great all in a secured facility. Great work. All three watches were Tag Heuer’s!  Again excellent work I will be bringing all my watch repair needs to HIGH GRADE WATCH


Richard Ribacoff

April 14, 2016

Great selection of pre owned rolexs.  I go in all the time to look at the new watches.  Harry & Hutch always take care of my watches!  I get my  tag Heuer battery replaced, watch cleaned, and back brand new every time!  Great guys A+ service & top notch!


Marvin Moore

Jan 22 ,2016

I must say that High Grade Watch Inc. definitely took care of me with my purchase. The salesman by the name of Harry helped me out with every question I could think of. He was very informative as well as very assisting with all needs. He even went as far as to check on me and asked if I enjoyed my timepiece (which I currently am). Definitely will be buying another time piece from them if I see anything else in the near future, Thanks a bunch Harry.


Michele Hill

Feb 16, 2016

This place is AWESOME! Took my Ebel watch into them to be fixed. From the moment I spoke with them on the phone for directions from Houston to the time I left with my watch, these people were (are) top notch. I was only in Dallas for a short visit and although I walked through the door with a  “I need my watch yesterday” mentality, these professionals made it happen. I can assure you that these people will definitely from now on, be my “go to people” when I need my watch worked on. Honest, dependable and affordable.  Super Great place and people. :)


Curt Salomon

Jan 21, 2016

The fastest and best ROLEX repair I have ever experienced!!!  Great prices too!!  My Rolex submariner had a broken main spring on Tuesday morning and fixed and polished like new on Thursday the same week!!!  Do not take your watches anywhere else. I was so pleased with the service I dropped off my wife’s Yacht Master, Raymond Weil, Tag for new batteries and cleaning the same Thursday and were finished Friday at 10:00am!!    


Heather Gordon

Feb 18 ,2016

The best place to get your watch fixed in Dallas. Harry is the man! Awesome prices on your used Rolex if you are looking to sell…or buy a pre-owned. The place is clean, they’re knowledgeable, and it’s fast. I HIGHLY RECOMMEND. My mom referred me and her family is in the jewelry business (in Ohio)!


Irene Yuen

Nov 26 ,2015

I recently had my watch battery changed at High Grade Watch Repair and was impressed by Harry’s courteous manner, great customer service and professionalism.  Best of all, he charged a VERY reasonable price to change the battery on my lady’s Seiko watch.  The price was half of what other jewelers or watch repair shops were charging and he was able to have it ready for me in 10 minutes.  I plan to recommend this place to everyone I know who are in need of servicing their watches by an honest and reputable shop.


Brian Maraghy

Nov 25 ,2015

I purchased my first Rolex from High Grade Watch Inc.  I live in Virginia and was nervous about buying a watch online from someone several states away.  The transaction couldn’t have been better.  I contacted Harry about the watch, he was extremely nice and honest.  He sent an invoice immediately upon hanging up and the watch was mailed as soon as they received my payment.%